Paradisus Los Cayos

Name: Paradisus Los Cayos
Address: Cayo Santa Maria, Km 48., Villa Clara, cuba
Telephone: +44-204-505-9777
Rating: 4.4

Santa Clara, Villa Clara, Cuba

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About Paradisus Los Cayos

location

This complex is located in Cayo Santa Maria.

facility

Further services include a babysitting service, a childcare service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests have a beautiful view of the sea from the balcony or terrace, which are included in the standard amenities of some rooms. The rooms have a king-size bed and a sofa bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television with cable channels and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. A selection of pillows ensures a comfortable stay. A hairdryer and bathrobes are on hand in the bathrooms for everyday use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. There are many ways to relax or stay active at the hotel, including a gym, a spa, a beauty salon and massage treatments.

meals

There is a restaurant on the premises. All-inclusive can be booked.

Amenities at Paradisus Los Cayos

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Hairdresser
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  Hotel Safe
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  Kids Club
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Playground
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  Restaurant(s)
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  Room Service
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  TV Room
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  Wifi
Meals
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  All inclusive
Sport/Entertainment
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  Aqua aerobics
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  Beach Volleyball
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  Children's Entertainment
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  Children's Pool
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  Diving
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  Entertainment Programme
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  Gym
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Pedalo
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  Sun loungers
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  Table Tennis

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3430

Very Good

475

Average

202

Poor

194

Terrible

284

Recent Reviews: 4585

User:Trail60811956711
Trip type: Couples
Good service, facilities, and food
16 Feb 2026
We like this hotel, its staff, facilities, and services, and location, so we returned for a second visit this February, opting to stay again in the Royal Service section. All was comfortable and almost up to the high standards as last year in spite of the severe economic difficulties Cuba is experiencing. Meals, beaches, and entertainment functioned well. Facilities, internet, and gardens were in good shape. But our vacation was cut short a week earlier than scheduled as the shortage of jet fuel prompted Canadian airlines to “evacuate” all clients. Disruptive, yes, but the staff at Los Cayos handled the situation graciously and smoothly. Butlers Ari, Eunice, and Asser and restaurant manager Raphael were especially helpful. The resort was fuller than usual because guests were moved to this hotel from others in the area that were not full just as we arrived. Community Manager, Marketing at Paradisus Los Cayos, responded to this review Dear guest,Thank you for sharing your wonderful review of our hotel.We are delighted to hear that your experience was excellent. We extend our gratitude to the service staff you mentioned.We look forward to your return visit.Best regards.
User:R E
Trip type: Couples
Great vacation!
15 Feb 2026
Despite of what is happening in Cuba, the people working at the resort are very resilient. Everyone is happy and very helpful. We booked a swim out with royal service and it was worth it. Our butlers Ari and Yesser did an outstanding job fulfilling our requests and they always made sure we were taken care of! The resort itself was fantastic even though not all the amenities were available due to the low volume of guests during this time but it did not affect our enjoyment of our vacation. Plenty of food, no lack of drinks or hot water etc. we had a very good experience here. Community Manager, Marketing at Paradisus Los Cayos, responded to this review Dear guest,Thank you for sharing your wonderful review of our hotel.We are delighted to hear that your experience was excellent. We extend our gratitude to the service staff you mentioned.We look forward to your return visit.Best regards.
User:Carmen B
Trip type: Couples
To Cuba with love
14 Feb 2026
We are having an absolutely incredible stay at **Paradisus Los Cayos**, and we can’t say enough wonderful things about this resort!From the moment we arrived, everyone was so genuinely warm and welcoming. The hospitality here truly stands out — every staff member greets you with a smile and goes out of their way to make sure your stay is perfect.The hotel itself is beautifully maintained. The grounds are spotless, the landscaping is lush and tropical, and the rooms are kept very clean and comfortable. You can tell the staff takes great pride in keeping the property looking its best every single day.A very special thank you to **Eunice ang Janhna our butlers**, who made our trip extra special. They were attentive, kind, and always one step ahead of anything we needed. Her professionalism and warmth made us feel completely taken care of throughout our stay.We also want to recognize **Noellie and Jasmin at the pool bar** — they were fantastic! Friendly, energetic, and always ready with a refreshing drink and a big smile. She truly made our pool days even more enjoyable.**Largo at the snack bar** was equally wonderful. The service was quick, cheerful, and welcoming. It was always a pleasure stopping by and being greeted so warmly.And a big thank you to the **breakfast buffet staff** — every morning started off perfectly thanks to their attentiveness and friendly service. They kept everything well stocked, fresh, and beautifully presented.Overall, this resort exceeded our expectations in every way. Beautiful property, amazing staff, and a relaxing atmosphere that makes it hard to leave. We would absolutely return and highly recommend Paradisus Los Cayos to anyone looking for a memorable, welcoming getaway.Thank you to the entire team for such a special vacation! Community Manager, Marketing at Paradisus Los Cayos, responded to this review Dear guest,Thank you for sharing your wonderful review of our hotel.We are delighted to hear that your experience was excellent. We extend our gratitude to the service staff you mentioned.We look forward to your return visit.Best regards.
User:Annie D
Trip type: Solo travel
Great hotel
13 Feb 2026
It was my 3rd time at this hotel and i plan to go back soon for a 4 time. The food, the hotel, the beach and the animation are great. All the staff are very helpful and smiling. My butler Eunice and Yasser are the best, they know exactly what they are doing and they are really respecful, each time i go back they remember what i like ( like reservation for the resto), they are fun to talk with too. Community Manager, Marketing at Paradisus Los Cayos, responded to this review Dear guest,Thank you for sharing your wonderful review of our hotel.We are delighted to hear that your experience was excellent. We extend our gratitude to the service staff you mentioned.We look forward to your return visit.Best regards.
User:Maja S
Trip type: Family
Amazing Experience Thanks to Ari Butler & Junier!
13 Feb 2026
I had an absolutely wonderful stay at this hotel! From the moment we arrived, We felt welcomed and truly valued as a guest. The rooms were spotless, comfortable, and beautifully maintained, and the overall atmosphere was relaxing and inviting.A special thank you to Ari Butler for the outstanding professionalism and kindness , your attention to detail really made a difference. I would also like to recognize Junier, our server, who was incredibly attentive, friendly, and made every dining experience enjoyable. The level of service provided by both of them was exceptional.I highly recommend this hotel to anyone looking for comfort, quality, and truly excellent service. I can’t wait to return! 🌟 Community Manager, Marketing at Paradisus Los Cayos, responded to this review Dear guest,Thank you for sharing your wonderful review of our hotel.We are delighted to hear that your experience was excellent. We extend our gratitude to the service staff you mentioned.We look forward to your return visit.Best regards.