Hotel Los Helechos

Recent Reviews: 285

• User: Rachel J

  Trip type: Solo travel

  Beautiful peace and quiet hotel

  11 Nov 2023

  After a long day and ride up to the hotel, our tour trip was hungry and tired. The room I was assigned was amazing-a huge 1 bed suite. It had a king size bed and ac that worked and was so clean! It was heaven! the only sounds through the open windows were crickets and no light pollution-stars for miles. We went for dinner and it was the best food Ive had in 6 days in Cuba. Much fresh fruit and veg… Read moreAfter a long day and ride up to the hotel, our tour trip was hungry and tired. The room I was assigned was amazing-a huge 1 bed suite. It had a king size bed and ac that worked and was so clean! It was heaven! the only sounds through the open windows were cric… Read more

• User: Kay_K89

  Trip type: Couples

  Not great but also not bad

  11 Mar 2019

  We visited for 2 nights before hitting the jungle and waterfalls in Topes de Collantes. The hotel is clean and the staff are friendly. The rooms were very spacious but looks very outdated. The shower was good. Both buffet (breakfast and dinner) was small but the food is okay. Liusmila, Director General at Hotel Los Helechos, responded to this review Agradecemos su comentario, nos complace que… Read moreWe visited for 2 nights before hitting the jungle and waterfalls in Topes de Collantes. The hotel is clean and the staff are friendly. The rooms were very spacious but looks very outdated. The shower was good. Both buffet (breakfast and dinner) was small but t… Read more

• User: edlew2019

  Trip type: Couples

  Not recommendable

  28 Jan 2019

  Don’t waste your time staying overnight at this hotel if you want to visit Topes de Collantes and the wonderful jungle walk it provides. You might as well take a day trip from Trinidad and avoid the bad experience of this hotel. We are in Cuba with state run hotels but still as a guest you should feel welcome and be treated with a minimum of service – both totally absent at hotel Los Helechos.Don’t waste your time staying overnight at this hotel if you want to visit Topes de Collantes and the wonderful jungle walk it provides. You might as well take a day trip from Trinidad and avoid the bad experience of this hotel. We are in Cuba with state run h… Read more

• User: EneMT

  Trip type: Couples

  No complaints

  17 Feb 2018

  We spent one night here as part of a tour to the national park. Our room in the main building, third floor, was a two room suite which was very satisfactory and clean, most important to me good mattress and good pillows. No complaints about the bathroom, except for lack of hand towels. Bath towels work fine! The first large room only contained a tv, two chairs and small coffee table.Lots of window… Read moreWe spent one night here as part of a tour to the national park. Our room in the main building, third floor, was a two room suite which was very satisfactory and clean, most important to me good mattress and good pillows. No complaints about the bathroom, excep… Read more

• User: tamasser

  Trip type: Friends getaway

  Stay away!

  22 Jan 2018

  Awfull stay, did not liked it at all. Our car crashes and had no other option than to stay there. Very rude staff, rooms are the same as a casa but way less personal and overpriced.No a la carte menu, just a disgusting (again overpriced) buffetrestaurant and no option to eat somewhere else or to book the room without breakfast.Staff was really rude, not interested and chewing gum while talking to… Read moreAwfull stay, did not liked it at all. Our car crashes and had no other option than to stay there. Very rude staff, rooms are the same as a casa but way less personal and overpriced.No a la carte menu, just a disgusting (again overpriced) buffetrestaurant and n… Read more