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This hotel affords a convenient location near the historic quarter of the city, in one of the most elegant areas of Santiago de Cuba where travellers may explore the winding colonial streets or savour Santiago’s world-famous rum and cigars whilst listening to traditional Cuban music. Lying on lively Avenida de las Américas, the hotel is a mere 100 m from the Che Guavara monument, about 1 km from the international hospital and approximately 1.5 km from Heredia theatre and the Plaza de la Revolución. It is 2 km to the historic centre where an array of shops to be found, and Antonio Maceo airport is some 7 km away. Santiago de Cuba is the second largest city in the country and offers a great deal of Caribbean flair. Two features distinguish it from other locations: the warm, hospitable, fun-loving people and the rich cultural and historical heritage coupled with the bay’d majestic beauty, being surrounded by mountains.
The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, medical assistance, a laundry service, a page service and a hotel doctor. The business centre is on hand for guests' business requirements and provides a projector.
Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television with satellite/cable channels and WiFi (no extra charge) are provided as well. A selection of pillows ensures a comfortable stay. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a whirlpool bath and a bidet. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked.
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Sun loungers and parasols on the terrace invite guests to relax and unwind. There are many ways to relax or stay active at the hotel, including a gym and a sauna. Guests of all ages have the opportunity to enjoy a fun entertainment programme. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371
Dining facilities include a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A fortifying breakfast is served daily. Vegetarian dishes, children's meals, organic food and vegan food can be prepared on request.
All major credit cards, including VISA and MasterCard, are accepted for payment.
Facilities
Air conditioning
Bar(s)
Laundry Service
Restaurant(s)
Restaurant(s) with non-smoking area
Sport/Entertainment
Children's Pool
Gym
Number of Pools
Outdoor Pool(s)

Excellent
1261
Very Good
745
Average
219
Poor
62
Terrible
50
Recent Reviews: 2337
User:Norge H
Trip type:
Great Experience
06 Feb 2026
User:chadi s
Trip type:
Great stay at Melia Santiago de Cuba
02 Feb 2026
User:Bryant T
Trip type:
thanks for everything
31 Jan 2026
User:Imre G
Trip type:
A review
28 Jan 2026