Boutique Hotel Alhambra

Recent Reviews: 112

• User:SandDCro

  Trip type: Friends getaway

  Small corner of paradise

  14 Sept 2025

  The hotel and the staff are amazing. Very well curated in every detail. You feel welcome and taken care of as a guest. Breakfast is top notch! Congrats to the management and the team, hope to be back soon! Lošinj Hotels, General Manager at Boutique Hotel Alhambra & Villa Augusta, responded to this review Dear SandDCroThank you so much for your wonderful words! We are delighted to hear that you enjoyed your stay and felt truly welcomed and cared for. It’s great to know that our attention to detail and breakfast left such a positive impression. Your kind recognition means a lot to our entire team, and we’ll be sure to share your compliments with them.We look forward to welcoming you back to our little corner of paradise very soon!Warm regards,Mario LuketićConcierge & Guest Relations Manager

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• User:isabellanya

  Trip type: Couples

  Beautiful hotel

  23 Aug 2025

  We stayed here twice this summer. The location is amazing- in a lovely bay with a private beach, sunbeds and umbrellas.The staff were very kind and welcoming. In June we even got a free upgrade, which we really appreciated. Breakfast was always tasty, and the rooms were comfortable and nicely decorated.There were a few problems though. Room service was not always reliable. A couple of times they forgot items, and once my partner got gluten in his food even though he has an allergy. He was sick for a few days. The reception staff apologized and gave us a discount at checkout, but we would have preferred a direct apology from the kitchen.We were also disappointed that dogs are not allowed on the beach. Many guests complained about this. Since the hotel charges around €40 a day for pets, we thought maybe small dogs on a leash could be allowed.Laundry service was another issue. Our clothes came back with a very strong chemical smell, so strong that we didn’t wear them afterwards. It would be better if they used gentler detergents.Overall though, it’s a wonderful hotel in a beautiful place. Great breakfasts and a kind team. Lošinj Hotels, General Manager at Boutique Hotel Alhambra & Villa Augusta, responded to this review Dear Isabella,Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled that you enjoyed our beautiful location, private beach, and the comfort of our rooms. It's also wonderful to hear that our team made you feel welcomed, and we're glad the breakfast met your expectations. We're especially happy that you appreciated the complimentary room upgrade during your June stay.We sincerely apologize for the issues you encountered with room service and your partner’s allergy concern. This is absolutely something we take seriously, and we're sorry for the inconvenience and discomfort caused. We're working closely with our kitchen team to ensure these situations don't happen again, and we truly appreciate your understanding when the reception team addressed it with a discount at checkout.Regarding the pet policy, we completely understand your disappointment, and we're sorry that this has affected your experience. We'll take your feedback into consideration, as we want to ensure all of our guests - including those traveling with pets - feel welcomed and comfortable.Lastly, we're truly sorry to hear about your experience with the laundry service. We'll review this with our housekeeping team and ensure that gentler detergents are considered in the future.We're so grateful for your feedback and for sharing your insights with us. Despite the challenges, we're thrilled you enjoyed your time at our hotel, and we hope to welcome you back for another wonderful stay!Warm regards,Mario LuketićConcierge & Guest Relations Manager

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• User:Olesya M

  Trip type: Family

  Don’t know what happened to this place

  05 Jul 2025

  We have been regular customers of this hotel for many years and have recommended it to family members who have also stayed here. Previously, under the former manager, this hotel felt like paradise. However, since the new manager took over, it has become unfriendly and poorly managed, not even worthy of two-star service.On a positive note, the breakfast staff are lovely and helpful, and I am grateful to them for making this stay somewhat tolerable. Also a special shout out to the German chef who looks like a genuinely nice person. Unfortunately, that’s where the positives end. The beach is grossly understaffed; during our first week, only two employees were handling the roles of umbrella attendants, waiters, and bartenders. While they were hardworking and friendly, they were clearly overworked. One employee looked like he was about to faint from heat and exhaustion. I and some other customers were genuinely concerned for their health.If you have allergies, be aware that they use pasta straws for all beach drinks, which affects the taste and poses a risk for those with allergies. Additionally, tables on the beach were not cleared, leading to a buildup of old plates and leftover food. This issue is not the fault of the staff but rather a failure of management to assign someone to keep the area tidy.Alcoholic drinks are seriously watered down. If you order wine, expect to be given more like half a unit, rather than one.If you use their laundry service, be prepared for your clothes to return smelling of harsh chemicals. I'm unsure of the products they use, but the odor is extremely unpleasant.The new manager is EXTREMELY rude. In my experience at luxury locations around the world, I have never encountered a manager who would simply walk away in the middle of a conversation about an issue we were trying to resolve.The hotel says that it’s dog-friendly but it’s anything but that. We brought our miniature poodle after being assured over the phone it was a pet-friendly hotel only to find out upon arrival that small dogs are not allowed anywhere in the hotel and must remain in the room all day. The manager even threatened to evict our family of five if we didn’t comply with the rules. When we brought up the fact that we were given incorrect information at the time of booking, the manager actually said that “the past is the past and there is no point in talking about it”. The ironic this that while we faced threats and horrible treatment, we saw other people bring their dogs to the beach every single day. One of the dogs was the size of a German shepherd.In the end, we couldn’t wait to leave terminating our stay prematurely. We didn’t want to continue to give our money to someone who had no respect or customer service. We once loved this place, but it now feels ruined and poorly managed. Shock that will take a while to get over. Mario Luketić, Guest Services / Front Office at Boutique Hotel Alhambra & Villa Augusta, responded to this review Dear Mrs. Malayeri,Thank you for your feedback.At Hotel Alhambra, we are committed to providing each guest with exceptional service grounded in professionalism, attention to detail, and mutual respect. At the same time, we have a responsibility to uphold the integrity of our team, enforce our established house rules, and ensure the comfort and safety of all guests.Our pet policy is clearly communicated across all official channels and upon check-in. Despite repeated clarifications, the policy was knowingly disregarded. In an effort to find a solution, we offered several alternatives — including professional dog-sitting services and access to designated dog-friendly beaches, which are clearly marked in accordance with the official municipal regulation of the City of Lošinj. As per this regulation, dogs are not permitted on public beaches that are not explicitly designated for their presence. Unfortunately, none of these alternatives were accepted.From day one of your stay, we regret to note that there were instances of verbal pressure and inappropriate communication directed at both staff members and hotel management. Such behavior, including personal insults and creating uncomfortable scenes in front of other guests, is not acceptable at our property — or in any professional hospitality environment.Our team works tirelessly to deliver a refined, respectful and welcoming atmosphere for all, as reflected in the overwhelmingly positive feedback we receive. While we regret that our efforts were not appreciated in this instance, we stand by our policies and, above all, the dignity of our team.With this, we consider the matter closed.Sincerely,Lovorka StrunaGeneral Manager Boutique Hotel Alhambra & Historic Villas

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• User:316igorr

  Trip type: Couples

  Best of the best- BOJAN thank you

  28 Jun 2025

  We just finished a seven-day stay at the Hotel Alhambra. As regular guests of the hotel, we can only say, everything was great, thank you for the care and attention of all the employees, and the MAN is of course - Bojan with all his professionalism, and care -see you next year.. Mario Luketić, Guest Services / Front Office at Boutique Hotel Alhambra & Villa Augusta, responded to this review Dear Mr. Igor,Thank you sincerely for your wonderful review and for being such valued regular guests at Hotel Alhambra. We’re truly honored by your kind words and thrilled to hear that your stay was once again a memorable one.Your special mention of Bojan means a great deal to us – he is indeed a true asset to our team, and we’ll be sure to pass along your compliments. Knowing that his professionalism and care made such a strong impression is the best reward we could hope for.We already look forward to welcoming you back next year. Until then, we wish you all the very best!Warm regards,Mario LuketićHead Concierge

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• User:Klara F

  Trip type: Friends getaway

  Memorable stay at Alhambra

  30 Aug 2024

  It was my first time at this hotel and I must say it exceeded all my expectations. I was greeted with warm and friendly service. Everyone went above and beyond to ensure I felt welcome and comfortable. The best part was the breakfast and breathtaking view of the bay!