Hotel Magic Mountain

29+ photos

Hotel Magic Mountain

Name: Hotel Magic Mountain
Address: La Fortuna de San Carlos, Northern Mountain Zone / Arenal, costa-rica
Telephone: 353818882077
Rating: 4.1

northern mountain zone arenal, costa rica

About Hotel Magic Mountain

location

This hotel is located in Alajuela. The nearest airport is San Jose (SJO).

facility

The hotel has 42 rooms and includes a lift and a reception desk. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.

rooms

Rooms are equipped with air conditioning. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. A telephone, a TV, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. Breakfast and lunch offer culinary delights every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Hotel Magic Mountain

Facilities (15)

Air conditioningCurrency ExchangeNightclubConference RoomInternet accessRoom ServiceLaundry ServiceBicycle HirePetsLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Beauty and Spa (3)

MassageSalonSpa

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (3)

Outdoor FurniturePicnic areaReception

Distances (1)

Beach

Family and Kids (1)

Childcare service

General Services (6)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (2)

Contactless check-in/-outPackaged meals

Meals (7)

Breakfast BuffetBreakfast ServedSpecial DietContinental BreakfastBarBarbequeRestaurant

Outdoor Activities and Sports (2)

CyclingOutdoor sports

Room Facilities (7)

ShowerBathtubHairdryerTVClosetRoom serviceToiletries

Sport/Entertainment (3)

Outdoor Pool(s)Swimming PoolEvents

Transfers (2)

Airport TransfersShuttle Service

Location

Arenal, Northern Mountain Zone / Arenal, Costa Rica

La Fortuna de San Carlos

Nearest beach184km

What's nearby

Nearest beach184km

Check-in from 2:00 PM · Check-out by 12:00 PM

Arenal, Northern Mountain Zone / Arenal, Costa Rica

La Fortuna de San Carlos

Nearest beach184km

What's nearby

Nearest beach184km

Check-in from 2:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.1

Very Good

1171 reviews

Value
Rooms
Cleanliness
Service

Excellent450
Very Good476
Average159
Poor47
Terrible39

Recent Reviews: 1171

User: G R
Trip type: Family
BED BUGS and HORRIBLE CUSTOMER SERVICE!
Do not stay at this hotel!!! They have BED BUGS!!! And we had to fight with them for weeks to get them to reimburse us, despite the clear evidence we presented them of the bed bugs in the room! When we first discovered the problem, we simply asked to be switched to another room, but they didn’t have one because they were completely full, so we had to find another accommodation at the last minute a… Do not stay at this hotel!!! They have BED BUGS!!! And we had to fight with them for weeks to get them to reimburse us, despite the clear evidence we presented them of the bed bugs in the room! When we first discovered the problem, we simply asked to be switch…
User: Michael C
Trip type: Couples
Poor Customer Service and Safety Concrns
This hotel has some positives – the volcano views are great, the pool area is nice, and the restaurant and restaurant staff were genuinely excellent (easily the best part of our stay). Breakfast itself was fairly basic but adequate.Unfortunately, our stay was overshadowed by poor customer service and a concerning safety issue. I was trapped in the lift during our stay, which was extremely distress… This hotel has some positives – the volcano views are great, the pool area is nice, and the restaurant and restaurant staff were genuinely excellent (easily the best part of our stay). Breakfast itself was fairly basic but adequate.Unfortunately, our stay was…
User: Liza R
Trip type: Couples
Not pleased with customer service
Recently had to cancel 3 days vacation due to 92-year-old mother-in-law taking a turn for the worse . We gave 48 hr notice and Magic Mountain would not reimburse/ partially reimburse . Surely they could easily rebook especially since it's spring break and it's peak travel season. Where is the compassion? As if we're not hugely disappointed on cancelling a trip of a lifetime on top of dealing with… Recently had to cancel 3 days vacation due to 92-year-old mother-in-law taking a turn for the worse . We gave 48 hr notice and Magic Mountain would not reimburse/ partially reimburse . Surely they could easily rebook especially since it's spring break and it's…
User: sandrasI2392KE
Trip type: Family
Great Hotel
This is a great hotel , all the staff are very helpful . Breakfast great Rooms very nice . No wardrobe for clothes We had a balcony and could look out at the mountains with an added bonus of viewing some lovely birds early in the morning Nice swimming pool and jaccuzisThis is a great hotel , all the staff are very helpful . Breakfast great Rooms very nice . No wardrobe for clothes We had a balcony and could look out at the mountains with an added bonus of viewing some lovely birds early in the morning Nice swimming pool and…
User: DAC
Trip type: Friends getaway
Cold shower and warm room : (
Registration: Polite, easy and very friendly. That was the highlight.Breakfast: Ate once and never returned.Pool: clean.Bar: High prices but wonderful service.Room: This is where it went horrible. I had zero hot water the entire trip. Reported it three times but nothing was done. On checkout the manager stated sorry the water was not to your liking. No there was no hot water… I manage and own apar… Registration: Polite, easy and very friendly. That was the highlight.Breakfast: Ate once and never returned.Pool: clean.Bar: High prices but wonderful service.Room: This is where it went horrible. I had zero hot water the entire trip. Reported it three times b…

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