Best Western Plus Santa Marta Hotel

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52+ photos

Best Western Plus Santa Marta Hotel

Name: Best Western Plus Santa Marta Hotel
Address: Calle 24 No 3-65, Santa Marta, colombia
Telephone: 353818882077
Rating: 4.4

santa marta, colombia

About Best Western Plus Santa Marta Hotel

location

This hotel is located in the centre of Santa Marta.

facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services include a 24-hour security service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) ensure optimal comfort. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including snorkelling, diving, a gym, aerobics and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Best Western Plus Santa Marta Hotel

Facilities (15)

Air conditioningLobby24-hour receptionConference RoomInternet accessRoom ServicePetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Business Center and Conferences (1)

Business Center

Common Area (1)

Sun Deck

Distances (1)

Beach

General Services (5)

ConciergeDoctor on callLuggage storageMultilingual StaffWake-up Call / Service

Hotel Type (1)

Family-friendly Hotel

Hygiene (4)

Contactless check-in/-outProtective equipment for employeesGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (9)

ShowerBathtubMinibarFridgeTVBathrobesClosetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (6)

Indoor PoolOutdoor Pool(s)Swimming PoolDivingGymEvents

Transfers (2)

Airport TransfersShuttle Service

Location

Santa Marta, Colombia

Calle 24 No 3-65

Nearest airport16km

What's nearby

Nearest airport16km

Check-in from 3:00 PM · Check-out by 1:00 PM

Santa Marta, Colombia

Calle 24 No 3-65

Nearest airport16km

What's nearby

Nearest airport16km

Check-in from 3:00 PM · Check-out by 1:00 PM

User Rating & Reviews

4.4

Very Good

437 reviews

Value
Rooms
Cleanliness
Service

Excellent269
Very Good110
Average34
Poor14
Terrible10

Recent Reviews: 437

User: berniece2000
Trip type: Couples
Okay
07 Mar 2026
Some positives include: beautiful view from rooftop pool and bar, good location close to parque de Los Novios and quick, attentive service in room when the TV and safe stopped working. The bed was comfortable and the room adequately clean. Negatives: the shower doors need a good scrubbing along the tracks, and the water temperature varies between super hot to ice cold throughout your shower, no ma… Some positives include: beautiful view from rooftop pool and bar, good location close to parque de Los Novios and quick, attentive service in room when the TV and safe stopped working. The bed was comfortable and the room adequately clean. Negatives: the showe…
User: 826sunshine2016
Trip type: Family
Amazing rooftop pool and view
10 Mar 2025
Pros: love the rooftop pool area and amazing view of the mountains, Staff was excellent, liked the breakfast area and variety of food, 7 minute walk to the marina area, 5 minute walk to the grocery store, 6 minute walk to the beach, 4 minute walk to Subway for a quick and familiar meal, dinner at the hotel restaurant was good but the portions a bit small, everything was in good working condition,… Pros: love the rooftop pool area and amazing view of the mountains, Staff was excellent, liked the breakfast area and variety of food, 7 minute walk to the marina area, 5 minute walk to the grocery store, 6 minute walk to the beach, 4 minute walk to Subway for…
User: Sofia Colors M
Trip type: Solo travel
Elegant Rooms with Cute rooftop and swimming pool
27 Aug 2024
Upon arrival I encountered somewhat of a line at check in process. The manager in charge realized of this and gently asked for my documents and If I’d like something to drink. I then asked for a higher room since there was an event happening at one of their floors. They moved me from 7 to 15. On Level 16 I discovered the gorgeous rooftop and had a laugh with girl bartenders working behind bar. Roo… Upon arrival I encountered somewhat of a line at check in process. The manager in charge realized of this and gently asked for my documents and If I’d like something to drink. I then asked for a higher room since there was an event happening at one of their fl…
User: kcsteeler
Comfortable hotel in the heart of Santa Marta
28 Dec 2023
My sons & I spent 3 days in Santa Marta in between our times in Cartagena & Minca. We spent 1 day in Playa Concha, one of the only beaches in Tayrona National Park easily accessible from Santa Marta. We happened to be in town for Christmas. There were lots of festivities in & around the town square & Bay area. We found a nice variety of restaurants. Try The Mexican for tasty &… My sons & I spent 3 days in Santa Marta in between our times in Cartagena & Minca. We spent 1 day in Playa Concha, one of the only beaches in Tayrona National Park easily accessible from Santa Marta. We happened to be in town for Christmas. There were…
User: Mobile38948213723
Incompetent, Childish, and Petty Front Desk & Security Staff
23 Feb 2023
Due to an error made by the front desk. My fiancée and myself were treated disrespectfully and humiliated at every single interaction with this staff. From sending me to dangerous areas for currency exchange without first calling to make sure they were open as I requested they do. To discriminating against me and my Colombian national fiancée by stopping her from entering the hotel every day after… Due to an error made by the front desk. My fiancée and myself were treated disrespectfully and humiliated at every single interaction with this staff. From sending me to dangerous areas for currency exchange without first calling to make sure they were open as…

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