Hotel San Luis Beach House

Recent Reviews: 358

• User:kdworschak

  Trip type:

  Beautiful location but text book example of how NOT to run a hotel

  24 Nov 2022

  This hotel is located on the best beach of the island. It has a nice structure and a very good chef in the kitchen. Unfortunately it is a text book example of how NOT to run a hotel. The receptionist is just about the unfriendliest person on earth who does not know how to smile or great. The waiters at breakfast are permanently on the phone while buffet items run out or coffee cups are empty. The manager is non-existent, during our entire stay he was nowehre to be seen, does not answer the phone and does not read his whatsapp messages. When finally we got a hold of him we found out that he does not speak English at all. Unfortunately we also found out the hard way that most of the rooms seem to have problems with hot water meaning that for 2 days in a row we had to take cold showers until we insisted to change rooms. No one cared, no one took care of the issue and no one showed any sing of trying to compensate us. Not even a bottle of water we got, not even an apology. For the prices charged warm water must be "included" in the rate and not be an optional feature like we were told. Too bad, the location is amazing but staff and non - existent management make this place a really bad experience. Be warned if you go there, nobody cares and there is no hot water!

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• User:AzaMantilla

  Trip type:

  Terrible - Fotos falsas

  22 Mar 2021

  Our expectations were definitely different. The photos presented in the description of the hotel should be renewed immediately because the deterioration in which the hotel is found, is not observed in what Expedia sells. Although we were accommodated in a room with a sea view, the door of the room was difficult to open/close. The safety deposit box did not work and although we asked for help at the front desk, they never sent us the requested support. The refrigerator in the room was very rusty and deteriorated (although it worked). The food in the restaurant was average, when it was available. Due to the location of the hotel there were no other options nearby for dinner (only for lunch) and with a very limited menu, it is incredible to hear that there is no seafood (when you are on an island). Every night we had to ask which of the dishes were available. The hotel has no wifi in any room, nor in the common areas and it is a service offered in the description. The beach was dirty (plastic waste) and there was a high accumulation of seaweed on the shore, which may be normal for the season, but in our opinion, it should have been picked up by the hotel staff, however it was increasing every day. On the beach there were only chairs for guests, no umbrellas (these had to be paid for separately from a private person) and no beach towels were offered.

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• User:carlabrz

  Trip type: Friends getaway

  Unpolite and dishonest option

  15 Feb 2021

  I booked the hotel, but the borders were closed to foreign people due the pandemic. It was not a free cancelation policy, i know, but even considering the unrealistic reason why we did not could arrive at the place, they ignore any contact and have never proposed any alternative that could satisfy both sides. They take the money and the rest is history. Ecommerce Hoteles MS, Ventas at Hotel MS San Luis Village, responded to this review Good morning Mrs. Carla, can you please tell us the number of your reservation, and if you have proof of it please send it to the ecommerce2@hotelesms.com, to investigate what happened and to be able to provide you with an answer.

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• User:kamilam209

  Trip type: Friends getaway

  The most horrid place ever!!

  18 Feb 2020

  This place is pure dissaater! All pictures on their web site are FAKE, made by computer and filters! Its run down, terrible dirty, very poorly managed place with terrible food, lazy staff and total neglicence! Booked room with 4 beds and 2 separate rooms as we had a lot of luggage and needed space but the staff didnt care and put us into the terribly small one double bed room two hrs after the check in hour! The room has a joke of a bath room, sink was about 30 cm and it was hard to move in the bathroom how small it was! No one speaks a word of English so to try to solve anything with the staff is mission impossible! The room had broken lock at the french window so we had zero security again when addressed the problem no one cared! After massive complaints via google translator they promised to give us the room we paid for the next day. The breakfast was really really poor and bad quality but the shock at the state of the beach! It was heavily littered by seawead with full of garbage in it and no one seemed to take any notice of it! After another massive complain they reluctantly did some swiping but it was joke of an effort! The staff is so lazy, they were either hiding somewhere or talking and laughing around the bar. They put blasting terrible music on and even we begged several times to put it down a bit they just ignored us or laughted at our face even though we were just the two of us at the beach at some point! The beach was dirty the whole stay! And full but really big number of stray dog, staff does not care to scare them away! Honestly never seen anywhere such awfull negligent service!When they gave us the room we orriginally ordered and paid for the main french window lock was also broken so the window was sealed instead of repaired so even though one pays for ocean view one can not open the window and enjoy it! Again it took massive strugle to make them repair it the next day but the quality of everyting in the place including the new lock at the door was just soo poor its really wonder the whole place does not fell apart!! Also cleaning is absolutely bad, windows are so dirty one can not see outside. Floor is swiped so bad everywhere are dirty marks and we only had cold watter in the shower for the entire stay. Several times asked to fill the fridge with watter again totally ignored! And the price for this horrific experience is not cheap! We paid for 6 nights over 1400USD!!! We were trying to negotiate discount for such terrible stay but they were hiding from us and didnt want to hear of it! Not to mention that wifi does not work most of the time!!If you CAN STAY AWAY!! Its pure awfull!! This place should be taken out of business!

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• User:Mark S

  Trip type:

  Believe all the bad reviews

  24 Sept 2019

  I should have listened to the poor reviews. We showed up a little early, around 1pm. We were told check in wasn't until 3pm on the dot. We waited until 3pm and went back to the front desk where we were told our room wasn't ready. The hotel was mostly empty mind you. We had to wait another 30 minutes while they cleaned our room. Their excuse? The people before us were having so much fun they didn't want to leave, yet we never saw anyone check out, and regardless why should that be my problem? There was no apology given.The beach was covered in trash and seaweed, they made no effort to keep it clean. There were stray dogs wondering the beach as well, in addition, these stray dogs liked to hang out in the hotels restaurant and be fed by inconsiderate guests. Our room had a sliding glass door that couldn't be locked, anyone could have walked up and let themselves in. In my opinion this was an unacceptable security risk. I ended up shoving a dresser drawer on the track so it couldn't be opened. The shower and sink water had the scent of sewage in it. Gross.In the end, we checked out a day early. The front desk worker asked if we had an issue with the hotel and we said yes. We were met with silence, indicating they really didn't care. The worst part of all of this was we moved to a luxury hotel for 50 dollars more a night, so you're really not saving any money by going to Hotel MS. Do yourself a favor, stay away from this hotel.

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