Decameron Los Delfines

Recent Reviews: 779

• User:Gabriel H

  Trip type: Family

  errible Experience - Avoid This Hotel

  04 Jan 2025

  We stayed at Delfines Decameron in San Andrés Island for six nights and had a disappointing experience. The all-inclusive claim is misleading—food options are very limited, and snacks are only available during specific times. Drinks being included was the only positive at the bar, but even this was frustrating during meals. Drinks were not available at the buffet, and you had to request them from waitstaff, who typically took around 10-15 minutes to bring them. This issue was not limited to Delfines Decameron but was consistent across all Decameron hotels we visited, reflecting a chain-wide problem with poor service. This often meant eating cold food while waiting or simply going without drinks, making the dining experience unpleasant.The room was dirty, with termite damage in the furniture that wasn’t addressed for days. The hotel is located downtown, making it very noisy at night as there are no soundproof windows. The staff was unhelpful, and the facilities are old and poorly maintained.Although the hotel claims access to five other Decameron hotels, this access is restricted to 11 AM–5 PM, after which guests are asked to leave. Reservations for lunch and dinner at these hotels must be made very early in the morning. These hotels are also poorly maintained with unfriendly staff. Additionally, guests are required to pay a deposit for towels, and if towels get wet, they won’t be replaced at other hotels in the chain, they say you need to go back to your own hotel and change it for a dry one, even though they are exactly the same.Overall, this was a very bad experience, and I strongly advise against staying here. Gestor de Experiencia, Guest Services / Front Office at Decameron Los Delfines, responded to this review Dear Gabriel H, we sincerely apologize for the experience you had during your stay at Decameron Los Delfines. Your feedback regarding the dining options, service delays, and room conditions is truly concerning. We strive to provide a seamless all-inclusive experience, and it appears we fell short in multiple areas during your visit. Your comments about the cleanliness and maintenance of the facilities will be addressed with our management team for immediate action. We appreciate your feedback about the noise levels and service restrictions at our partner hotels, as this helps us to improve guest satisfaction. We hope you give us another chance to provide the quality service you deserve in the future. Thank you for your valuable insights.

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• User:J2619NGalexa

  Trip type: Couples

  What a nightmare! Don’t stay here!

  31 Jan 2024

  If you’re only reading the first sentence, here it is: DONT STAY HERE! Los Delfines is hardly a 2 stars hotel. Hotel property is poorly maintained. Rooms are extremely small, outdated, in desperate need of repairs and renovation. We were accommodated at room 223, where the air conditioner wasn’t working properly and condensation drips flooded the sink right beneath it. Bathroom amenities were nonexistent. Three hair conditioners and no soap or shower gel. Shower didn’t work: almost - REALLY! - almost no water flow (I have videos) and no hot water. The room telephone was not working, so we couldn’t call the front desk to complain. There’s no sound treatment, so we slept by the sound of the competing songs playing on the street bars and restaurants. As it rained at night, we woke up to a flooded room. At this tiny room, with no place for the luggages, we left them on the floor. Only to find out that the room was flooded and our stuff were soaking wet. Restaurant is a mess. Terrible service. Worse food. And they lie when they say it’s 5 resorts in 1. You have to make reservations to use the other hotel’s restaurants, and the app doesn’t work. It was a nightmare! Felt like in a terror movie. Booked for three nights and checked out after the first night. Bottom line: don’t even think, don’t go there. Gestor de Experiencia, Guest Services / Front Office at Decameron Los Delfines, responded to this review I'm sorry to hear about your terrible experience at Decameron Los Delfines. Thank you for sharing your feedback with us. It's important for future guests to know about your negative observations regarding the maintenance, room conditions, amenities, and services at the hotel. We take your concerns seriously and will make sure to address them with the management. Your review will help others make informed decisions about their stay.cordiallydina lee espinosaguest service manager

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• User:pachomouse

  Trip type: Family

  The perfect spot

  02 Jan 2020

  Nice quiet place, but member to the DeCameron group so you can enjoy at any of their locations but "el Isleno". Close the the Jewelry stores, Clothing Stores and Discos. Hotel people and service are awesome.

• User:halohaven

  Trip type: Family

  Mmmm I am 50/50 on this one

  15 Oct 2019

  It is an all inclusive hotel however they have set meal times and although you can order more food, you are conscious of what you ask for. The food is good. The drinks are in small glasses and being so hot there, it meant we had multiple glasses of drink. The staff in the restaurant and reception were nice. The rooms are basic. I have never experienced an all inclusive like this before. I felt restricted. The bar was open from 09:00 to 01:00 which was good. The bar staff were excellent. generally the staff were very accommodating. There were no English speaking channels on the TV and they were really good in getting it set up so we had at least 4 channels in English as opposed to 100 % Spanish speaking stations. After a day or two we got use to the facilities. Live entertainment was in another one of their chain of hotels. We could eat in the other Decameron chains, however you had to let the reception know from in the morning so they could give you a voucher. Check in and out is strange. We arrived early but could not check in until 15:00. Although they kept our luggage we walked around for over 4 hours. Had lunch elsewhere and then returned. We got checked in at 14:45. Check out - the wrist bands are cut off before you leave. The scissors come out and just cut off. There is no escaping those scissor do once you are out, there is no way you are going back in. If you want a basic hotel. This is it. If you want a true all inclusive experience where you are free to snack when you like, then this is not the place for you. I am not sure if I would go back there again.

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• User:Krumiro

  Trip type: Family

  Nice hotel right next to the main beach

  19 Apr 2019

  This is a nice hotel. it has direct access to the sea where you can swim but no beach which is not a big issue because it is just meters away from the main San Andres beach, which is great. it has a good swimming pool good for children.The rooms are nice, clean and with a nice view, especially those on second floor of the centre.Decameron offers all inclusive plans which means you dont have to pay for anything else. it offers very good buffet breakfast (with eggs and other items cooked on order) and the lunch and dinner are in a beautiful front sea restaurant which, different from other Decameron hotels, is never a buffer but prepared when you order. Snacks and drinks are also free. All yummy.The entire personel was very kind, warm and helpfull. The all really merit a mention because they have been wonderfull. A++!It is a good hotel for families and we have enjoyed staying there, the only point a bit negative is the location... it is a great location, close to shops, bar, beaches and amenities but this come with the price that it is a bit noisy during the night, fortunatelly not the entire night but still untill late. MaylinL12, Gerente at Decameron Los Delfines, responded to this review Good afternoon dear guest,We thank you in advance for choosing us as your vacation and rest destination.Thank you for sharing your comments and making them public in this way.Our commitment is to make the experience of our guests memorable.Once again we thank you for your good comments.Wishing you the best SUCCESS.regardsManagement

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