Terra Biohotel

Recent Reviews: 79

• User:R7327SVcarolinag

  Trip type: Couples

  Hotel has seen better days

  08 Nov 2025

  This hotel may have been better when new. It’s very noisy, location is near busy streets which makes it smell like fumes often.We had a broken safety box and a never ending beeping AC. Staff members were exceptionally kind and trying to be helpful.We had to cut our rooms power to be able to sleep without the beep. The restaurant was always wet because of leaks Plus point was how close it is to the cerro de Nutibara and the sculptures park

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• User:Edwin L

  Trip type: Solo travel

  Almost Perfect, BUT!!!!!

  18 Oct 2025

  This is an excellent property to stay at while in Medellin. Away from the tourist trap of el poblado. I have stayed at this location several times. My only and biggest complaint is the restaurant. Good food but very limited service. They close at 7p , yes that right that early. There has been several occasions I have gone for lunch to find out the kitchen is closed. The restaurant is out source and they should seriously consider addressing this limited service hours or if not I’m pretty sure customers who prefer onsite dining will go somewhere else with their business.

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• User:HiddenColors

  Trip type: Couples

  Jeopardy of not being in business by January 2025

  01 Aug 2024

  This is one of the most 2 faced conspiring with the locals to watch, harass and Disturb you so called hotel in colombia!! And they- terra know exactly why I'd state that. If you have at least a 75% vacancy(unoccupied rooms) why would you place inconsiderate Noisy persons right next to ones room, if not Intentionally to disturb, bother them(meaning me) #ProvableJustCheckTheirTexts Terra Biohotel, Ventas at Terra Biohotel Medellin, responded to this review Dear Guest,Thank you for sharing your experience with us. We are deeply sorry to hear that your stay at Terra Biohotel was not what you expected and that you felt disturbed during your time here. Providing a peaceful and welcoming environment is of utmost importance to us, and we regret that this was not your experience.We take your concerns seriously and would like to investigate the issues you mentioned further. Your feedback about room assignments and disturbances is valuable, and we will review our processes to ensure that all guests can enjoy a comfortable and uninterrupted stay.We encourage you to reach out to us directly to provide additional details so we can address your concerns thoroughly. Our goal is to learn from your feedback and make the necessary improvements.Once again, we apologize for your experience and thank you for bringing this to our attention.

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• User:Vacationer581288

  Trip type: Couples

  Decent rooms, manager can't be trusted

  29 Jul 2023

  DO NOT STAY HERE. THE MANAGER ERIC IS A LIAR.I went with my partner and my family to Medellin. Due to airline delays, we called Terra Bio Hotel to cancel our first night’s stay. They said they would cancel it without charge, which we really appreciated. When we followed up on checkout, we spoke to the manager, Eric, who very helpfully said that the refund needed to be handled through expedia, and that if expedia agreed to waive the charge, he would approve the refund. Just 5 minutes later, we contacted Expedia, who called Eric, who promptly refused the refund. After a terse exchange with Eric, he said that he had misunderstood, and that if we called Expedia back, he would approve the refund this time. We left for the airport while waiting on hold, only for him to refuse the refund again. If they'd just been up-front with us I would have understood, but I’ve never encountered such a two-faced person in any hotel I’ve stayed at. For this reason, I can't give more than 1 star. Terra Biohotel, Ventas at Terra Biohotel Medellin, responded to this review Dear Guest,Thank you for sharing your experience with us. We sincerely regret the challenges you faced during your stay and the frustration caused by the situation regarding your refund. Your concerns are important to us, and we want to assure you that Terra Biohotel has undergone changes since your visit. The manager you referred to is no longer with us, and we now have new leadership in place.Our current management is committed to transparency, integrity, and providing excellent service to all our guests. We deeply apologize for any inconvenience or misunderstanding during your stay, and we are working hard to ensure that situations like this do not happen again.We hope you might consider giving us another opportunity in the future to demonstrate the improvements we’ve made. Thank you for bringing this to our attention, and we wish you all the best in your travels.

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• User:M V

  Trip type: Solo travel

  Excellent staff, clean rooms

  23 Apr 2023

  Excellent staff, who are extremely helpful. Even though there is a language barrier, if you have a translation app, they seem to be helpful with all aspects. Rooms are clean. Daily breakfast is okay. Would definitely stay here again. Terra Biohotel, Ventas at Terra Biohotel Medellin, responded to this review Thank you so much for your 5-star review! We're delighted to hear that our staff made such a positive impression and that their helpfulness stood out during your stay. We appreciate your patience with the language barrier and are glad that translation tools helped us provide the assistance you needed.It's wonderful to know you found the rooms clean and enjoyed your stay overall, including the daily breakfast. We look forward to welcoming you back to Terra Biohotel in the future. Thank you for your kind words! 🌟

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