Hampton by Hilton Cartagena

Name: Hampton by Hilton Cartagena
Address: Calle 8 Av San Martin, Cartagena, colombia
Telephone: +44-204-505-9777
Rating: 4.2

Cartagena, Colombia

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About Hampton by Hilton Cartagena

location

This hotel is located in Cartagena, right on the beach.

facility

The hotel has a lift and features 135 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a cloakroom, a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

meals

There is a bar on the premises. A generous breakfast buffet guarantees a great start to the day.

Amenities at Hampton by Hilton Cartagena

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Cloakroom
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  Conference Room
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  Disability-friendly
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Newspaper kiosk
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  Room Service
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  Shops
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  Small supermarket
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  Wifi
Hygiene
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  CleanStay (Hilton)
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Packaged meals
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  Protective equipment for employees
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
- -
  Breakfast Buffet
Sport/Entertainment
- -
  Aerobics
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  Gym
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  Indoor Pool
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  Number of Pools
- -
  Outdoor Pool(s)
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  Sun loungers
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  Sun terrace

Location

Around this property:

Beach

400 m

Centre

1000 m

Airport

8000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

987

Very Good

752

Average

241

Poor

Terrible

Recent Reviews: 2130

User:Sergeyontheroad
Trip type: Friends getaway
Staff with attitude in a very poor Hampton Hotel - stay away.
31 Dec 2025
A very disappointing stay. Of course Hampton is never a real Hilton, you still expect a certain level of service and quality. To start - the staff were very negative to me. They didn't like when I told them that I have been trying to contact the hotel repeatedly before checking in to sort out an issue with the booking - they were offering water to everyone but me (even though I am a Hilton Gold). When I asked for the water, they first told me that they don't have any but then found. They also gave me a room next to some machinery that made loud noises - I overheard conversation in Spanish. The quality of the room is quite poor. The only positive is the bed is comfortable. The first room I had was not clean. I was very disappointed.
User:Taylor B
Trip type: Solo travel
Not clean, crappy franchise, no customer service
28 Dec 2025
This is not a real Hilton, just a crappy domestic franchise that licenses the logo, and it shows:It took 50 minutes to check-in. Once they finally found and entered my booking in to the system, they insisted I owed taxes even though taxes are explicitly listed as included in my online booking. There was only one person at the desk, so it was extremely slow and no manager was available to address the issue or speed up check-in. I paid the taxes twice and will complain to the online booking company, or my credit card.Furthermore:- The main door is not monitored at night, and requires a key for entry. However, the hinge is broken and it sticks to the ground, staying open and unlocked.- There is no front desk. You have to go up to the 16th floor to find 1 person imparting check-in, the store, the breakfast area, etc.- Air conditioning is ok, not great.- The room is 'almoat clean'. The couch, tables, and surfaces are clearly not cleaned well.This is just some crappy hotel that Hilton lends their name to. I do not recommend this hotel; had I know it was this bad I would have gone somewhere else for the same price. ??
User:Robert W
Trip type: Solo travel
Decent but not great hotel
17 Mar 2025
The receptionists were entirely unhelpful regarding the 19% VAT refund procedure and failed to provide an electronic invoice for use at the airport upon departure. The hotel needs to train them about this. Basic and important. Housekeeping was very good one day and sub-par the other (for example, toiletries placed messily on the counter). Room was fine (clean, comfortable, spacious enough, working TV and good AC), although no real place (like drawers) to place clothes (other than things hung in the closet).Pool area is small but decent. Bar service was good. Unfortunately, sunset view mostly obstructed by a new building under construction next door. Breakfast was pretty good, with a good variety of hot and cold items (including lots of fresh fruit).Doorman was very personable and attentive.Good location with easy access to the walled city and to the airport, as well as Laguito. Nearby beaches not so good. Take a boat trip to the nearby islands. All in all, a decent spot. Next time I’ll probably spend a little more and stay at the Hilton in Laguito or the Intercontinental, which has nicer feel and a much nicer and bigger pool area with vastly superior views.
User:edreis2023
Trip type: Solo travel
Very hott!!!!
20 Dec 2024
My vacation was from Dec13-21, 3024. From Dec 16-20, 2024, the a/c unit for the entire hotel went out. The staff was extremely nice and respectful during this time. The only drawback is, although the management was very nice, they would not provide with any compensation. I also called corporate but they referred me back to the hotel with no help. Hilton when I paid alot of money to you guys. I don't remember a hott hotel being in the fine print!
User:nicosamneil
Trip type: Friends getaway
Good stay
16 Mar 2024
Although i saw unpleasant reviews we beg to differ, here is our experience. Reception is at 16th floor, the guards or entrance attendants were nice and accommodating. The pool watch guy on the afternoon is rude and does not have customer service. Breakfast staff were hospitable as well as the reception staff. Rooms for us were clean stayed at rm. 1099, although the towel holder is rusted it is still presentable to look at. Gym and pool were well maintained. It has a starbucks, gift shop and a burger king tenant below Plus is it is near to the party bus stop which parks to pick up customer just at the junction