58 +PHOTOS
60+ photos
This hotel is located in Cartagena, right on the beach.
Calle 8 Av San Martin
Check-in from 3:00 PM · Check-out by 12:00 PM
Calle 8 Av San Martin
Check-in from 3:00 PM · Check-out by 12:00 PM
Very Good
2130 reviewsUser: Sergeyontheroad
Trip type: Friends getaway
Staff with attitude in a very poor Hampton Hotel - stay away.
A very disappointing stay. Of course Hampton is never a real Hilton, you still expect a certain level of service and quality. To start - the staff were very negative to me. They didn't like when I told them that I have been trying to contact the hotel repeatedly before checking in to sort out an issue with the booking - they were offering water to everyone but me (even though I am a Hilton Gold).… A very disappointing stay. Of course Hampton is never a real Hilton, you still expect a certain level of service and quality. To start - the staff were very negative to me. They didn't like when I told them that I have been trying to contact the hotel repeated…
User: Taylor B
Trip type: Solo travel
Not clean, crappy franchise, no customer service
This is not a real Hilton, just a crappy domestic franchise that licenses the logo, and it shows:It took 50 minutes to check-in. Once they finally found and entered my booking in to the system, they insisted I owed taxes even though taxes are explicitly listed as included in my online booking. There was only one person at the desk, so it was extremely slow and no manager was available to address t… This is not a real Hilton, just a crappy domestic franchise that licenses the logo, and it shows:It took 50 minutes to check-in. Once they finally found and entered my booking in to the system, they insisted I owed taxes even though taxes are explicitly listed…
User: Robert W
Trip type: Solo travel
Decent but not great hotel
The receptionists were entirely unhelpful regarding the 19% VAT refund procedure and failed to provide an electronic invoice for use at the airport upon departure. The hotel needs to train them about this. Basic and important. Housekeeping was very good one day and sub-par the other (for example, toiletries placed messily on the counter). Room was fine (clean, comfortable, spacious enough, working… The receptionists were entirely unhelpful regarding the 19% VAT refund procedure and failed to provide an electronic invoice for use at the airport upon departure. The hotel needs to train them about this. Basic and important. Housekeeping was very good one da…
User: edreis2023
Trip type: Solo travel
Very hott!!!!
My vacation was from Dec13-21, 3024. From Dec 16-20, 2024, the a/c unit for the entire hotel went out. The staff was extremely nice and respectful during this time. The only drawback is, although the management was very nice, they would not provide with any compensation. I also called corporate but they referred me back to the hotel with no help. Hilton when I paid alot of money to you guys. I don… My vacation was from Dec13-21, 3024. From Dec 16-20, 2024, the a/c unit for the entire hotel went out. The staff was extremely nice and respectful during this time. The only drawback is, although the management was very nice, they would not provide with any co…
User: nicosamneil
Trip type: Friends getaway
Good stay
Although i saw unpleasant reviews we beg to differ, here is our experience. Reception is at 16th floor, the guards or entrance attendants were nice and accommodating. The pool watch guy on the afternoon is rude and does not have customer service. Breakfast staff were hospitable as well as the reception staff. Rooms for us were clean stayed at rm. 1099, although the towel holder is rusted it is sti… Although i saw unpleasant reviews we beg to differ, here is our experience. Reception is at 16th floor, the guards or entrance attendants were nice and accommodating. The pool watch guy on the afternoon is rude and does not have customer service. Breakfast sta…
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