Grand Sirenis Cartagena

Recent Reviews: 1608

• User:Loveabeachandsun

  Trip type: Couples

  Not a 4 stars - 3 stars at best

  08 Mar 2026

  GOOD stuff: Food overall is tasty, varied and fresh, some excellent desserts. Hardworking and pleasant staff; worth mentioning all the efforts made by staff members such as Valentina, Gemina, Katerina, and Rikelmen. Staff maintains rooms cleaned, and NO bugs inside the rooms. Beach is overall good, albeit full of vendors and make do tents that block the beach. Excellent travel services by the lobby. Excellent capuccinos prepared at the bar by the lobby. Plantain chips and popcorn - good additions to lunch snacks. BAD stuff: I contacted reservations and asked for a first floor room, and was sent to the last room in the 3rd floor. We got there so tired and late, I did not complain. Upon arrival, our room did not have safety box, no bath towels, no hair dryer, no chair in balcony. I asked reception/front desk staff all addressed on day two. Dinning room tables have no salt or pepper shakers, no sugar, and no small spoons for dessert. although lots of salt and pepper shakers,a nd sugar on the BAR counter where staff located. Nice white and red wine, but amount served is hardly 3-4 ounces, so one have to ask for more, and it is hard to get more as staff overall very pleasant but NOT enough servers to attend all customers. Lots of flies on the bread and on top of the food, so there a bit concerned about food safety.Internet in rooms , pool and other areas of hotel not so good , no internet 🛜 at the bottom of beach club.Lobby washroom and by restaurant have a very strong air deodorizer wiht pungant perfume which made impossible for me to use washroom by the lobby due to my allergic reaction to such items. I can’t imagine how a person with asthma would do. Beach 🏖️ club is not that good as plastic chairs have no cushions, beach club has a wall to one side that covers all fresh air from beach, then walk to the beach is blocked by make do bars with lots of cheap materials that do not allow people to walk fully on the beach 🏖️ and blocking all fresh air from the sea - very sad Staff are very pleasant people all around, but for three consecutive days we had nobody asked if we would like water, coffee or drinks with our meals. Most staff are very busy picking up dishes, drying dishes or other duties.Building needs a lot of repairs, construction beside it and road to the hotel not good, so all these are detrimental to the hotel.Internet in rooms , pool and other areas of hotel not so good and no internet 🛜 at the bottom of beach club. Definitely needs a repeater. NO signage for restaurants/washrooms or bars.NO signage for the food - so a guess to what you are going to eat. Bread tasteless Jefe de Recepción y Reservas Grand Sirenis Cartagena, Guest Services / Front Office at Grand Sirenis Karmairi, responded to this review Estimado huésped,Reciba un cordial saludo de parte de Hotel Grand Sirenis CartagenaAgradecemos el tiempo que se tomó para compartir su experiencia. Nos alegra saber que destacó positivamente aspectos como la calidad de la comida, la limpieza y la amabilidad de nuestro equipo.Lamentamos los inconvenientes presentados durante su estadía, especialmente en la asignación de la habitación, el servicio en restaurante, la conectividad y algunos detalles de nuestras instalaciones. Le ofrecemos nuestras más sinceras disculpas, ya que esta no es la experiencia que deseamos brindar.Sus comentarios han sido compartidos con las áreas correspondientes, ya que nos permiten implementar acciones de mejora y fortalecer nuestro servicio.Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia acorde a sus expectativas.Cordialmente,Diana Aguirre CortezanoJefe de Recepción y Reservas Hotel Grand Sirenis Cartagena

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• User:Anne M

  Trip type: Family

  one week stay at Grand Sirenis Karmairi

  25 Jan 2026

  It was okay overall. The hotel is very nice, and the staff were always great and accommodating. However, it needs some work. During my stay, only one elevator was working, and one of the pool rails felt shaky and unsafe. A big improvement would be labeling the food during meal times, as some guests have allergies and it’s hard to tell what sauce or meat is in a dish—only the juices were labeled. If they did this, guests could enjoy their meals without concern, and the hotel would be worthy of a 5-star rating. I gave it a 4 because of the amazing staff, the best cocktails ever, and a clean, well-supplied room, even though there was no hair dryer provided. I didn’t ask for one since I had my own. Gestor de Experiencia, Guest Services / Front Office at Grand Sirenis Karmairi, responded to this review Dear Anne M, thank you for taking the time to shar your experience with us. We are pleased to hear that you found our hotel nice and appreciated the eforts of our dedicated staff. Your feedback regarding the need for improved labeling of food items s invaluable, and we will certainly consider this suggestion to enhance the dining experience for al our guests. We strive to provide a comfortable and enjoyable stay, and your comments regarding th elevator and pool rail will be addressed with our maintenance team. We are glad you enjoyed the coktails and found your room to be clean and well-supplied. We hope to welcome you back in the futurefor an even better experience.

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• User:S8148YKranaa

  Trip type: Family

  Clean Rooms and Friendly Staff, but Maintenance Needed

  27 Dec 2025

  I would rate this hotel as a 3-star property.The hotel requires physical maintenance and upgrades. There are several broken or worn areas, and the garbage bins in the rooms are rusted. The shower area design lacks privacy, which can be uncomfortable when sharing a room. Our room also had a slight damp smell.That said, the rooms are very large, as are the beds, and they were cleaned daily to a good standard. Some furniture, particularly chairs, should be checked and maintained more regularly.The food is actually quite good for a buffet. The chefs are lovely, and there is usually steak and fish available. However, the snack options are limited, and while the chips are very tasty, they tend to run out quickly and are not always replenished.There is no private beach, and the area is heavily controlled by vendors. In addition, there are no safe or pleasant areas to walk around the hotel. The road leading to the hotel is unpaved, and there are visible sewage issues, which negatively affect the overall experience.Most importantly, the staff were consistently kind, friendly, and doing their best. The service was genuinely warm and welcoming, and this made a big difference to our stay.Overall, this is a good hotel with great service, but guests should be realistic about their expectations. It is not a 4- or 5-star hotel, and should be booked with that in mind. Gestor de Experiencia, Guest Services / Front Office at Grand Sirenis Karmairi, responded to this review Dear Rana A, thank you for taking the time to share your experience. We are pleased to hear that you appreciated the cleanliness of the rooms and the friendliness of our staff, as we strive to provide warm and welcoming service. Your feedback regarding maintenance and upgrades is invaluable, and we will certainly take it into consideration as we work to enhance our facilities. We are also glad you enjoyed the food offerings, and we will look into improving the availability of snack options. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations.

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• User:Thalia R

  Trip type: Friends getaway

  First night at Grand Sirenis

  29 Nov 2025

  I had the pleasure of meeting Maria and Yan at the establishment; they were both exceptional. It was a very enjoyable experience. Gestor de Experiencia, Guest Services / Front Office at Grand Sirenis Karmairi, responded to this review Dear Thalia R, thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you had the pleasure of meeting Maria and Yan, and that they contributed to making your stay enjoyable. Our team strives to provide exceptional service, and it is gratifying to know that their efforts made a positive impact on your visit. We look forward to welcoming you back to our establishment in the future, where we hope to provide you with another memorable experience.

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• User:Jocelyne T

  Trip type: Friends getaway

  Déception

  26 Nov 2025

  Déception. Rénovations Not almost finished Beach terrible accès minimum. And one morning a lot of dead fishs on thebeach Colombian hotel for colombians tourists Foods is almost colombian and mexican nothing so international Área in construction and a bit far from the centro Carthagene It is a beginning I Hope hopefully the personal is wonderfull !!!!! Gestor de Experiencia, Guest Services / Front Office at Grand Sirenis Karmairi, responded to this review Dear Jocelyne T, Thank you for taking the time to share your feedback. We sincerely appreciate your comments regarding your recent stay. We are currently undergoing renovations to enhance our facilities and services, and your insights are invaluable as we strive to improve. We understand the importance of a diverse culinary experience and will take your suggestions into consideration as we develop our menu. We are glad to hear that you found our staff to be wonderful, as they are dedicated to providing exceptional service. We hope to welcome you back in the future, when we can offer you an even better experience.

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