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Novotel Vina Del Mar

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Novotel Vina Del Mar

locationVina del mar, Vina del mar

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About Novotel Vina Del MarAbout Novotel Vina Del Mar

Location

This hotel warmly welcomes guests in Vina del Mar.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a transfer service, 24-hour room service, an alarm call service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A trouser press is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Novotel Vina Del Mar Amenities at Novotel Vina Del Mar

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

1.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

56

Very Good

53

Average

33

Poor

19

Terrible

14

Recent Reviews: 175

  • User:chaiken

    Trip type: Couples

    Two nice days at the Viña del Mar Novotel

    rating08 Mar 2026

    We really enjoyed our stay at the Novotel Viña del Mar. A few things in our room didn't work as expected (the wiring of the lights, the refrigerator, and the trash can in the bathroom) but we appreciated the location of the hotel, the comfortable bed, the breakfast buffet, plus the friendliness and professionalism of the hotel staff.

  • User:haydnp953

    Trip type: Solo travel

    Avoid at all cost

    rating04 Mar 2025

    Clueless management. Cold showers. Pool closed with no notice. No coffee or creamer in rooms. I notified management about missing money they could not care less. All in all a disgrace. Food and drink grossly overpriced..around 80% of the staff look miserable.

  • User:Ramcosto

    Trip type:

    A lot of problems

    rating13 Feb 2025

    No internet connection almost for 24 horas, the breakfast/restaurant have two areas and use additional space ,this additional space the offer are not the same and you need back and forward to the main area I was there for vacation not for exercise

  • User:Waldemar_Schneider

    Trip type: Couples

    Comfortable stay

    rating09 Jan 2025

    while getting a fairly modern flair in comparison to the colonial style hotels, unfortunately you must be ready for some drawbacks - such as inflexible and unpredictable service staff resp. fruits and pastries from previous day at breakfast. Maria Elena Aburto Cabrera, Guest Services / Front Office at Novotel Vina del Mar, responded to this review Dear Waldemar: We would like to sincerely thank you for taking the time to share your experience at our hotel. Your review fills us with joy and motivates us to continue offering exceptional service to our guests.We are pleased to know that you enjoyed your stay in Viña del Mar and that our facilities and service met your expectations. Comments like yours are essential to us, as they help us improve and continue to provide memorable moments.We look forward to having the pleasure of welcoming you again on your next visit to our beautiful city. Please do not hesitate to contact us for any special requirements or requests.We would also like to apologize for the comments about staff and a quality of our breakfast. Thank you again for your valuable review.We send you our warmest regards!Sincerely,Maria Elena Aburto CFront Desk LeaderNovotel Viña del Mar

  • User:onebigepicurean

    Trip type: Solo travel

    A good choice for central Vina Del Mar

    rating19 Dec 2024

    Nice hotel. Great location! Walking distance to several local restaurants and sights.Ascencio at the front desk was most helpful as were the rest of his fellow staff members. Excellent team.Room was nice and comfortable. Sheets flimsy and towels quite thin. No face cloths. No tissues. With the four nights stay, housekeeping missed their marks two mornings. No iron or board. You have to request one from the front desk (a few times). Drop-off laundry costs were very reasonable though. Breakfast was underwhelming. Coffee from a decanter. No specialized coffee drinks. Cold cuts and hard rolls. No eggs cooked to order. Cold hard-boiled eggs. Butter still quite frozen. Skip this option if booking this hotel. Plenty of coffee and pastry shops around the corner.The first floor bar was FANTASTIC in the mornings! Excellent staff. Among the best double espresso macchiatos ever and I had two of them every morning of my stay. Mixed drinks divine and reasonably priced. Maria Elena Aburto Cabrera, Guest Services / Front Office at Novotel Vina del Mar, responded to this review Estimado Bob: Queremos agradecerle sinceramente por tomarse el tiempo de compartir su experiencia en nuestro hotel. Su reseña nos llena de alegría y nos motiva a seguir ofreciendo un servicio excepcional a nuestros huéspedes.Nos complace saber que disfrutó de su estadía en Viña del Mar y que nuestras instalaciones y atención cumplieron con sus expectativas. Comentarios como el suyo son fundamentales para nosotros, ya que nos ayudan a mejorar y a seguir brindando momentos memorables.Esperamos tener el placer de recibirlo/a nuevamente en su próxima visita a nuestra hermosa ciudad. No dude en contactarnos para cualquier requerimiento o solicitud especial.Gracias nuevamente por su valiosa reseña.¡Le enviamos un cordial saludo!Atentamente,Maria Elena Aburto C Jefa de Recepción Novotel Viña del Mar

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