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The Fairmont Empress

vancouver island bc, canada

About The Fairmont Empress

location

Overlooking Victoria’s spectacular Inner Harbour, this hotel captures the spirit and energy of Vancouver Island in grand style. The hotel is located in the city centre where an array of restaurants, bars, nightclubs, shops and railway station are to be found. A bus stop is to be found behind the hotel. The Royal British Columbia Museum, the Aquarium Undersea Gardens, the wax museum, Butchart Gardens and Beacon Hill Park are all situated in the near vicinity and are well worth a visit.

facility

rooms

sport

meals

Amenities at The Fairmont Empress

Facilities (18)

Lobby24-hour receptionCurrency ExchangeShopsConference RoomInternet accessRoom ServiceLaundry ServiceBicycle HireGaragePetsIroning servicesLaundryNewspaperParkingSmoking roomsWifiEV Charging Station

Beauty and Spa (4)

Building Information (1)

Business Center and Conferences (1)

Common Area (2)

Family and Kids (1)

General Services (7)

Hotel Type (1)

Hygiene (5)

Meals (6)

Object Information (1)

Outdoor Activities and Sports (1)

Payment (1)

Room Facilities (9)

Security (2)

Shopping (1)

Sport/Entertainment (5)

Transfers (1)

Location

Map preview
Victoria, Vancouver Island-BC, Canada

721 Government St

Nearest airport27km
City centre1km

What's nearby

  • City centre1km
  • Nearest airport27km

Check-in from 4:00 PM · Check-out by 11:00 AM

User Rating & Reviews

4.2

Very Good

5681 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent3157
  • Very Good1358
  • Average649
  • Poor323
  • Terrible194

Recent Reviews: 5681

  • User: elainemB7499JN

    Trip type: Family

    Afternoon Tea - Afternoon Delight

    04 Oct 2026

    I had the pleasure of experiencing Afternoon Tea at The Empress Hotel in Victoria and it was an absolute delight. With so many teas to choose from it was very helpful that our server, Will, explained the different taste characteristics. Having chosen our teas we experienced the ritual of brewing the leaves to exact perfection and we were very happy with our choices. The Empress Blend is definitely…

  • User: Explore49497674302

    Trip type: Family

    High Tea at Fairmont Empress Hotel, Victoria BC

    01 Oct 2026

    Visiting Victoria with my daughter and mother. Had a wonderful afternoon enjoying High Tea at the Empress. Such a beautiful elegant hotel. High Tea was mom’s highlight because our Tea Sommelier server Raymond made her experience so wonderful.

  • User: Mobile05278935220

    Trip type: Couples

    Photograph every room charge, as they try to rip you off!

    30 Sep 2026

    Loyalty plan: one star. No upgrade for reservation #1 although I received email inviting me to pay for an upgrade. I’m Platinum level. It was a “city” view room, Gold Floor. I couldn’t see any city, but the view rhymed with city. Amenity: Five stars of five. Lovely cake and candies. Cleanliness; 5 stars. Quiet: 5 stars. Internet: one star. Got bucked out, even though I’m Platinum, every hour or so…

  • User: fran r

    Trip type: Friends getaway

    Disappointing High Tea.

    28 Sep 2026

    Very underwhelming high tea after travelling 3K miles to visit the Grand Lady for HIGH TEA. A long time bucket list item. Servings were lackluster & the tiniest I’ve ever seen at High Teas. Even the scone! The desserts were more for looks. Just sweet, not tasty. After a bite we were all done. What happened to tea on tablecloths? Tea on bar tables? We were told there are other High Teas around…

  • User: DennisAtkinson

    Trip type: Couples

    Excellent service from Bosko.

    26 Sep 2026

    My review is about the restaurant as we did not stay at the hotel.The food and service was beyond excellent ... our server Bosko was fantastic, and his knowledge of fine wines is superior.

What our customers say