Best Western Plus Carlton Plaza Hotel

23 +PHOTOS

25+ photos

Best Western Plus Carlton Plaza Hotel

Name: Best Western Plus Carlton Plaza Hotel
Address: 642 Johnson St, Vancouver Island-BC, canada
Telephone: 353818882077
Rating: 4.3

vancouver island bc, canada

About Best Western Plus Carlton Plaza Hotel

location

This hotel is located in the centre of the historical old town, just a wonderfully scenic stroll away from countless attractions of Victoria, including its parks and gardens, speciality shops, boutiques and shops. The world-famous Butchart Garden is only a short drive from the city centre.

facility

The hotel was built in 1912. 49 suites, 24 single rooms and 30 double rooms are located on 7 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops as well. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, room service, a laundry service and a hairdresser. Travellers with bicycles can make use of the on-site bicycle storage area. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 103 non-smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics and a beauty salon.

meals

The dining area includes a non-smoking restaurant and a café. A delicious breakfast provides energy for the rest of the day.

Amenities at Best Western Plus Carlton Plaza Hotel

Facilities (14)

Air conditioningLobby24-hour receptionShopsLaundry ServicePetsElevator/ LiftLaundryNewspaperParkingSmoke detectorSmoking roomsWifiEV Charging Station

Beauty and Spa (1)

Salon

Business Center and Conferences (1)

Business Center

General Services (5)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / Service

Hotel Type (1)

Family-friendly Hotel

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (5)

Breakfast BuffetBreakfast ServedContinental BreakfastCafeRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (7)

ShowerBathtubHairdryerFridgeTVClosetToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (1)

Gym

Location

Victoria, Vancouver Island-BC, Canada

642 Johnson St

Nearest airport29km

City centre0 m

What's nearby

City centre0 m
Nearest airport29km

Check-in from 4:00 PM · Check-out by 12:00 PM

Victoria, Vancouver Island-BC, Canada

642 Johnson St

Nearest airport29km

City centre0 m

What's nearby

City centre0 m
Nearest airport29km

Check-in from 4:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.3

Very Good

1682 reviews

Value
Rooms
Cleanliness
Service

Excellent905
Very Good550
Average154
Poor46
Terrible27

Recent Reviews: 1682

User: Ellexis B
Trip type: Friends getaway
Best hotel in Victoria
14 Sep 2026
They best hotel in Victoria. Excellent customer service. Staff are incredible and any request is handles promptly. The rooms are great and the location is fantastic to see all aspects of the city. This is the only place I stay in Victoria because my experience is so impressive every time. I recently booked here for my wedding and everyone had a great experience. Thank you so much to management and… They best hotel in Victoria. Excellent customer service. Staff are incredible and any request is handles promptly. The rooms are great and the location is fantastic to see all aspects of the city. This is the only place I stay in Victoria because my experience…
User: mounirk974
Trip type: Business
Nice Location bad Service
19 May 2026
I stayed here and honestly felt like I was sleeping on the street. The room was extremely noisy, and the only “solution” offered was earplugs that would probably hurt your ears if you used them. The night auditor didn’t seem to understand anything I was explaining, and there was zero customer service from him.I clearly told the receptionist who check me in that I have back pain and need at least a… I stayed here and honestly felt like I was sleeping on the street. The room was extremely noisy, and the only “solution” offered was earplugs that would probably hurt your ears if you used them. The night auditor didn’t seem to understand anything I was explai…
User: McKenzie D
Trip type: Family
Silvia BEST Customer Service!
02 May 2026
Silvia gave the best customer service ever! She is amazing! I had booked through a booking website and had issues with my booking. Silvia spent hours on the phone helping me get it sorted and emailed me promptly to keep me informed! She was so kind and helpful I appreciated it very much! Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review Thank you… Silvia gave the best customer service ever! She is amazing! I had booked through a booking website and had issues with my booking. Silvia spent hours on the phone helping me get it sorted and emailed me promptly to keep me informed! She was so kind and helpful…
User: 910oliverp
Trip type: Family
Helpful & Friendly Staff Downtown
16 Mar 2026
My family and I were able to walk to all of the shops and sites because of the convenient location. For the times we needed our vehicle, the front desk staff were great about getting our vehicle to us. Will stay again. We recommend! Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review Thank you Oliver for this kind, 5 star review. We are very happy… My family and I were able to walk to all of the shops and sites because of the convenient location. For the times we needed our vehicle, the front desk staff were great about getting our vehicle to us. Will stay again. We recommend! Chris Watson, General Ma…
User: Larry T
Trip type: Couples
A bed
22 Jan 2026
Food was good in restaurant,toilet leaked,room was very noisy from street.room was not the one that was advertised for the deal. Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review Thank you Larry for the kind comments about the Ruby, they are a wonderful partner. Please accept my sincerest apologies for any challenges with the toilet. In regards t… Food was good in restaurant,toilet leaked,room was very noisy from street.room was not the one that was advertised for the deal. Chris Watson, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review Thank you Larry for the kind…

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy

What our customers say

Trustpilot