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This hotel is located in Vancouver city centre, near the famous Robson Street, and is easily accessible by car. Countless bars and nightclubs, as well as links to the public transport network, can be found directly in front of the hotel, while it is about 1 km to the nearest tourist centre. It is about a 20-minute walk to the sea, and guests will also reach the nearest railway station by public transport in about 10 minutes, or a skiing area in some 30 minutes.
397 rooms, including 28 junior suites, 19 suites, 233 single rooms and 116 double rooms, are located on 21 storeys and can be reached by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the complex include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also a washing machine, an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms, non-smoking rooms and smoking rooms.
The pool complex includes both indoor and outdoor pools, which are in part heated. A sun terrace, sun loungers, and parasols are available. The hot tub in the pool area promises pure relaxation. Ski lifts provide easy access to the pistes. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, massage treatments, hydrotherapy treatments and a solarium.
Various dining options are available, including a breakfast room, a café and a bar. The non-smoking restaurant provides high chairs for children. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
845 Burrard St
Check-in from 4:00 PM · check-out by 12:00 PM
Very Good
4228 reviewsUser: Joanna S
Trip type: Couples
Good hotel
Lovely hotel, ideally placed. Staff very friendly, although they could advise you on check in that you need your room key to activate the levels in the lift. Was also surprised at the $600 security deposit on check in and thought it was very excessive.
User: Kimmy34567
Trip type: Solo travel
Non-existent customer care
This hotel is listed as a 5-star, but I couldn't disagree more. I am not sure who is doing staff training, but it needs to be re-evaluated because there is so much room for improvement. For a 5-star hotel, the staff were generally unhelpful, not proactive and…
User: E8269TTandrean
Trip type: Couples
Great Hotel and Location
Fab hotel located centrally to all tourist spots and restaurants. Hotel room was great and spacious and exceptionally clean along with all the common areas. Staff very friendly too. Would recommend this hotel if coming to Vancouver. GM Sutton Place Vancouve…
User: Theresa J
Trip type: Friends getaway
We moved to a few different places in Vancouver. But we ended up doing a further 2 nights at Sutton Place
Staff are attentive and very friendly. Immaculate throughout . GM Sutton Place Vancouver, General Manager at The Sutton Place Hotel Vancouver, responded to this review Thank you so much for your lovely note. We’re delighted you chose to spend a few more n…
User: Meenu G
Trip type: Friends getaway
Great for a staycation with the girls
Amazing size of rooms, super clean and very friendly staff. Love the indoor pool and hot tub!! GM Sutton Place Vancouver, General Manager at The Sutton Place Hotel Vancouver, responded to this review Thank you so much for sharing your experience. We are t…
