tod blue logo

tod logoLogin/Create Account

flagIE

call icon353818882077

Homecanada

The Sutton Place Hotel Vancouver

images

View Gallery

image url
image url

The Sutton Place Hotel Vancouver

locationVancouver, Vancouver-BC, Canada

Share this Dealshare

About The Sutton Place Hotel VancouverAbout The Sutton Place Hotel Vancouver

location

This hotel is located in Vancouver city centre, near the famous Robson Street, and is easily accessible by car. Countless bars and nightclubs, as well as links to the public transport network, can be found directly in front of the hotel, while it is about 1 km to the nearest tourist centre. It is about a 20-minute walk to the sea, and guests will also reach the nearest railway station by public transport in about 10 minutes, or a skiing area in some 30 minutes.

facility

397 rooms, including 28 junior suites, 19 suites, 233 single rooms and 116 double rooms, are located on 21 storeys and can be reached by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the complex include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also a washing machine, an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms, non-smoking rooms and smoking rooms.

sport

The pool complex includes both indoor and outdoor pools, which are in part heated. A sun terrace, sun loungers, and parasols are available. The hot tub in the pool area promises pure relaxation. Ski lifts provide easy access to the pistes. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, massage treatments, hydrotherapy treatments and a solarium.

meals

Various dining options are available, including a breakfast room, a café and a bar. The non-smoking restaurant provides high chairs for children. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at The Sutton Place Hotel Vancouver Amenities at The Sutton Place Hotel Vancouver

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Mandatory mask-wearing

    • -

      Medical teleconsultation

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

    • -

      à la carte Lunch

    • -

      All inclusive

    • -

      Breakfast Buffet

    • -

      Continental Breakfast

    • -

      Drinks Included

    • -

      Evening Buffet

    • -

      Full Board

    • -

      Half Board

    • -

      Lunch Buffet

    • -

      Set menu dinner

    • -

      Set menu lunch

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

    • -

      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Tourist Centre

1000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2163

Very Good

1300

Average

458

Poor

182

Terrible

125

Recent Reviews: 4228

  • User:Joanna S

    Trip type: Couples

    Good hotel

    rating23 May 2026

    Lovely hotel, ideally placed. Staff very friendly, although they could advise you on check in that you need your room key to activate the levels in the lift. Was also surprised at the $600 security deposit on check in and thought it was very excessive.

  • User:Kimmy34567

    Trip type: Solo travel

    Non-existent customer care

    rating20 May 2026

    This hotel is listed as a 5-star, but I couldn't disagree more. I am not sure who is doing staff training, but it needs to be re-evaluated because there is so much room for improvement. For a 5-star hotel, the staff were generally unhelpful, not proactive and had a "no mentality" i.e. would default to saying "no" without offering any alternatives or suggestions, and leaving it on the guest to come up with a solution. It started my stay on a bad note, and all throughout, this was a consistent theme. The property itself is beautiful and well-maintained, but in good faith, I could not recommend this hotel if you are looking for a true 5-star experience. I would recommend the other nearby luxury properties instead, such as Fairmont Pacific Rim and Hyatt Downtown Alberni, which have provided consistent 5-star service and care. To the Sutton Place Vancouver HR: a 5-star hotel is not only based on how nice the property is, but on the service quality and care that guests receive, and that really falls short here. GM Sutton Place Vancouver, General Manager at The Sutton Place Hotel Vancouver, responded to this review Thank you for sharing your feedback. I’m very sorry to hear that your experience did not reflect the level of service we aim to provide. We have been unable to locate a reservation under your name, so we’re not certain what occurred during your stay. We would truly appreciate the chance to better understand your experience and support you in any way we can, you can reach out to us to: frontdesk_vancouver@suttonplace.com. Thank you once again.

  • User:E8269TTandrean

    Trip type: Couples

    Great Hotel and Location

    rating20 May 2026

    Fab hotel located centrally to all tourist spots and restaurants. Hotel room was great and spacious and exceptionally clean along with all the common areas. Staff very friendly too. Would recommend this hotel if coming to Vancouver. GM Sutton Place Vancouver, General Manager at The Sutton Place Hotel Vancouver, responded to this review Thank you for your wonderful review. We are delighted you enjoyed our location, spacious rooms, and friendly team. We truly appreciate your recommendation and hope to welcome you back to Vancouver soon!

  • User:Theresa J

    Trip type: Friends getaway

    We moved to a few different places in Vancouver. But we ended up doing a further 2 nights at Sutton Place

    rating06 Apr 2026

    Staff are attentive and very friendly. Immaculate throughout . GM Sutton Place Vancouver, General Manager at The Sutton Place Hotel Vancouver, responded to this review Thank you so much for your lovely note. We’re delighted you chose to spend a few more nights with us, and it’s wonderful to hear our team and the hotel made you feel well looked after. We truly appreciate your kind words and hope to welcome you back again soon.

  • User:Meenu G

    Trip type: Friends getaway

    Great for a staycation with the girls

    rating03 Apr 2026

    Amazing size of rooms, super clean and very friendly staff. Love the indoor pool and hot tub!! GM Sutton Place Vancouver, General Manager at The Sutton Place Hotel Vancouver, responded to this review Thank you so much for sharing your experience. We are thrilled to hear you, and your friends had such a great staycation with us! Our team will be delighted to know their friendliness and hard work stood out. We look forward to welcoming you back again.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram
Subscribe

Travelodeal Reviews

Trustpilot