Poco Inn and Suites Hotel & Conference Centre

Recent Reviews: 429

• User: Cody P

  Trip type: Family

  Nice stay as usual

  I stay here once a year to visit my family and i always have a nice stay. The staff are welcoming and did their best to accommodate my stay. The rooms are clean and have a modern feel to it. Overall, a comfortable and enjoyable experience and I look forward to my stay next year. :)I stay here once a year to visit my family and i always have a nice stay. The staff are welcoming and did their best to accommodate my stay. The rooms are clean and have a modern feel to it. Overall, a comfortable and enjoyable experience and I look forward to… Read more

• User: teehee30

  Trip type: Family

  Horrible Customer Service!

  Horrible customer service! I left my custom night guard in its case on the bedside table and contacted the hotel 12 hours after check out that evening, when I discovered it. Reception checked the room, which was unoccupied, and it was not there, also said it was not noted on their "lost" log. I contacted them twice the next day. Phoned again a few days later and asked to speak to management. Recep… Read moreHorrible customer service! I left my custom night guard in its case on the bedside table and contacted the hotel 12 hours after check out that evening, when I discovered it. Reception checked the room, which was unoccupied, and it was not there, also said it w… Read more

• User: Rob K

  Trip type: Couples

  Sleep from hell with air conditioner

  Web site advertised photo of hot tub that didn't exist. Management was aware of loud air conditioning unit that was so loud at startup that it startled you. Woke up numerous times throughout the night. Beds were very uncomfortable. Basically a facade renovation of a motel built 50 to 60 years ago.Web site advertised photo of hot tub that didn't exist. Management was aware of loud air conditioning unit that was so loud at startup that it startled you. Woke up numerous times throughout the night. Beds were very uncomfortable. Basically a facade renovatio… Read more

• User: Michiko L

  Trip type: Solo travel

  Never Fails Me Each Time

  This is my 3rd time staying at the Poco Inn. The staff are always warm, welcoming and courteous. I feel like a VIP .... and treated like a VIP!Rooms are large, no issues with the internet, both wired and wifi. I got a very bad back, so I appreciate the type of bed the Poco Inn got. I wake up refreshed with no back pain. Clean rooms, full amenities! My go to for my business tripsThis is my 3rd time staying at the Poco Inn. The staff are always warm, welcoming and courteous. I feel like a VIP .... and treated like a VIP!Rooms are large, no issues with the internet, both wired and wifi. I got a very bad back, so I appreciate the type of… Read more

• User: victoria V

  Trip type: Couples

  Rude Front Desk and Poor Customer Service

  We forgot a bottle of wine in the room and called less than 12 hours later, only to be told “there’s nothing here”. The worst part was the front desk attitude—when we mentioned filing a claim, the response was rudely “do whatever you want”. Very poor customer service. It’s not about the wine, but about the lack of respect and professionalism.We forgot a bottle of wine in the room and called less than 12 hours later, only to be told “there’s nothing here”. The worst part was the front desk attitude—when we mentioned filing a claim, the response was rudely “do whatever you want”. Very poor customer… Read more