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The hotel invites guests to experience warm hospitality and exceptional comfort from the most prized location in the centre of Banff in the heart of Banff National Park. Banff is considered Canada's number one tourist destination and has been declared a UNESCO World Heritage Site. Nestled in the Rocky Mountains, the park is a year round protected wilderness area offering 2,564 square miles (6,641 square kilometres) of rugged alpine beauty, dramatic glaciers, gorgeous lakes, rushing rivers, first class amenities and the best powder skiing in the world. The park's stunning scenery is home to an abundance of wildlife. Calgary International Airport is approximately 138 km away.

333 Banff Ave
Check-in from 4:00 PM · Check-out by 11:00 AM

333 Banff Ave
Check-in from 4:00 PM · Check-out by 11:00 AM
Very Good
3395 reviewsUser: Suedab
Trip type: Couples
Good and Bad
Location was great. Very helpful staff in gift shop re booking tours. Coffee shop very good. Although the pizzas in the restaurant were okay it was spoilt by a rude and obstructive manager. Not once but on three occasions. Did complain to hotel but they didn’t respond.Location was great. Very helpful staff in gift shop re booking tours. Coffee shop very good. Although the pizzas in the restaurant were okay it was spoilt by a rude and obstructive manager. Not once but on three occasions. Did complain to hotel but they didn’t…
User: Keithlhk
Trip type: Couples
Very convenient but no one elevator access to our floor.
Stay 2 nights here. The hotel is very convenient and right next to main town center. Huge plus. Lots of food options around. We had a corner room which is big and spacious. However we were located at the ‘second floor’ which is a a level up from the second floor, and there la no elevator access. We were not informed during checkin and had to first search for the room, then carry 2 big luggage’s up… Stay 2 nights here. The hotel is very convenient and right next to main town center. Huge plus. Lots of food options around. We had a corner room which is big and spacious. However we were located at the ‘second floor’ which is a a level up from the second flo…
User: kathy194967
Trip type: Couples
Poor customer service at front desk.
We were part of the Rocky Mountaineer group and were not able to stay at The Elk Hotel because it was full. We stayed offsight at a bed and breakfast. We met there to rejoin the train group to proceed to Lake Louise on 9/24/26 on a motorcoach and had a question regarding which motorcoach we were on for the trip to Lake Louise. Sara treated us very rudely because we were "not guests" at the hotel..… We were part of the Rocky Mountaineer group and were not able to stay at The Elk Hotel because it was full. We stayed offsight at a bed and breakfast. We met there to rejoin the train group to proceed to Lake Louise on 9/24/26 on a motorcoach and had a questio…
User: Sightsee498780
Trip type: Friends getaway
Poor service
Despite having made our reservation months ago, the check-in person at the desk was a "trainee" who knew virtually nothing. Our check in took 20 minutes or so, she kept having to ask another check-in person for help (there were only 2 on the desk with a large group arrival from the Rocky Mountaineer), we were sent to rooms up a flight of stairs with no elevator (as 2 women in our later 70s/80s), t… Despite having made our reservation months ago, the check-in person at the desk was a "trainee" who knew virtually nothing. Our check in took 20 minutes or so, she kept having to ask another check-in person for help (there were only 2 on the desk with a large…
User: mele71
Trip type: Couples
Perfect location
Very nice and clean , spacious rooms . Perfect location , right in the middle of everything. Lovely restaurant. Can’t fault it and would definitely go again. Has an underground carparkVery nice and clean , spacious rooms . Perfect location , right in the middle of everything. Lovely restaurant. Can’t fault it and would definitely go again. Has an underground carpark
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