Grifid Metropol

Recent Reviews: 871

• User:Relax54012467165

  Trip type: Family

  Hôtel Arabella

  17 Jul 2025

  I had a great holiday, the entertainment team is super friendly. There was entertainment from 10 a.m. to 5:30 p.m. All the entertainers were smiling and attentive. The evenings are good, they start at 9:30 p.m. and end around 10:30 p.m. Thank you for looking at my review, I had a great holiday Stela Nedkova, Owner at Grifid Club Hotel Arabella, responded to this review Thank you so much for the positive rating! We greatly appreciate your support and we are happy to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!Your Grifid Arabella Team

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• User:Marcel B

  Trip type: Friends getaway

  🌟🌟🌟Unforgettable Holiday at Hotel Arabella!

  11 Jul 2025

  Hotel Arabella is the perfect place if you’re looking for a fun, energetic holiday! There’s always something going on — games by the pool, music, dancing, evening shows… the vibe is just amazing. The animation team truly brings the place to life.we still singing and dancing.Special shoutout to Mila – she’s an absolute star! So friendly, full of energy, and great with both kids and adults. My kids still talk about her and the mini disco. She really made our stay unforgettable.Can’t wait to come back next summer! 🎉☀️ Stela Nedkova, Owner at Grifid Club Hotel Arabella, responded to this review Thank you for taking the time to rate our hotel! We're happy to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Your Grifid Arabella Team

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• User:Matěj M

  Trip type: Family

  Title

  05 Jul 2025

  Every thing was awesome.especiallyThe staff, the restaurant, the sea, the rooms, the pool, especially the entertainment team. Stela Nedkova, Owner at Grifid Club Hotel Arabella, responded to this review Thank you so much for the positive rating! We greatly appreciate your support and we are happy to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!Your Grifid Arabella Team

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• User:marta a

  Trip type: Family

  Clean, tasty, fantastic kids club – but an uneven experience for non-French guests

  28 Jun 2025

  Let’s start with the positives: cleanliness in this hotel is top-notch. Even though the hotel is 24 years old, it’s exceptionally well maintained. Rooms, bathrooms, and shared areas were spotless throughout our stay — a big plus.The food was varied and tasty, with plenty of options for every taste. The à la carte restaurants were also a pleasant experience — especially Hanami, where both the cuisine and the service were excellent.We also had a lovely surprise during our stay — it was my husband's birthday, and the hotel staff prepared a small birthday cake with a candle and even sang Happy Birthday for him. It was a thoughtful and heartwarming gesture that we truly appreciated.The biggest highlight of our stay? Without a doubt, Eva and Alex from the kids' mini club. Full of energy, smiles, and warmth, they took great care of the children during the day and created a fun, friendly vibe in the evenings as well. They are true stars of this hotel and made a huge positive difference in our experience. Eva and Alex – you are simply the best! :)Now for a more mixed impression: there was a noticeable focus on French guests. The hotel organized separate events for them, including private parties in closed-off parts of the hotel, and employed dedicated French-speaking entertainers who mostly interacted with their group. While this didn’t ruin our vacation, it did create a sense of imbalance — at times, it felt like other guests, especially non-French speakers, were less of a priority.Overall, Grifid Arabella has many strengths: it’s clean, the food is good, the team at the mini club is amazing, and the hotel knows how to make special occasions memorable. Still, a more inclusive approach toward all guests would definitely make for a more welcoming and fair experience. Stela Nedkova, Owner at Grifid Club Hotel Arabella, responded to this review Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Grifid Arabella!We’re absolutely delighted to hear that you appreciated the high standards of cleanliness throughout the hotel.It’s also wonderful to know that you enjoyed the variety and quality of our food, particularly your experience at our à la carte restaurants like Hanami. We’re especially touched that the small surprise for your husband’s birthday added a special moment to your stay.A very special thank you as well for recognizing Eva and Alex from the mini club. Their energy and dedication are a huge asset to our team, and we’ll make sure they know how much you appreciated their efforts.We also appreciate your honest feedback regarding the feeling of imbalance related to the language and group-specific activities. Regarding your observation about the French-speaking groups: Grifid Arabella welcomes guests from many different countries, and occasionally we host international tour operator programs that may include group-specific activities or entertainment in particular languages. These are organized in collaboration with our partners to enhance the experience for their guests — but we always aim to offer a welcoming and inclusive environment for everyone. We truly value all our guests equally, and we’re continuously working to ensure that each person feels just as important and cared for, regardless of background or language.Thank you once again for choosing Grifid Arabella. We hope to have the pleasure of welcoming you and your family back for an even more seamless and inclusive experience in the future.Your Grifid Arabella Team

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• User:Tour775785

  Trip type: Solo travel

  Quality, Location great but not for singles.

  25 Oct 2024

  Very comfortable 4-star hotel. I made a mistake by choosing it for the location instead of checking the clientele. It's a good family hotel with lots of families here and very loud animation, 2 pools, 3 restaurants, snack bar, lobby bar and disco (even small kids in the disco along with loud, half-naked men at midnight!). Staff coped well though, always friendly and helpful throughout the hotel. Not mentioned were the approx 100 steps down/up to the beach/promenade. All not so welcome for a single 70 year-old! Very positive was the quality, range of foods in the restaurants, the service, the room size, seaview (in the front) and a special thanks to the housekeeping staff who made me feel very welcome. Probably quieter in the off-season. Should have chosen another Grifid Hotel like the Elcanto (adults only, on the beach, quieter) - my fault! Still, enjoyed the stay in a good quality hotel. Grifid Hotels, Marketing at Grifid Club Hotel Arabella, responded to this review Dear Baffo,Thank you for taking the time to share your detailed feedback about your stay with us.We’re delighted to hear that you appreciated the quality of our hotel, the wide variety of food in the restaurants, the spacious room with its stunning sea view, and the warm service provided by our team - especially our housekeeping staff, who made you feel welcome. Your kind words mean a lot to us, and I will make sure to share them with the team.We understand that as a solo traveler, the lively family atmosphere and entertainment may not have been the best match for your preferences, and we appreciate your honesty. The Grifid Hotel Metropol 16+ is a great option for a quieter, adults-only experience, and we would love to welcome you there should you decide to visit us again in the future.Thank you once again for sharing your valuable feedback! We are glad that despite the mismatch in atmosphere, you still enjoyed your stay and recognized the quality and effort of our team.We hope to see you again in one of our hotels!Warm regards,Your Grifid Hotels Team

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