


113+ photos
This hotel warmly welcomes guests in Sofia.

1A, Prof. Hristo Vakarelski, Str.
Check-in from 2:00 PM · Check-out by 12:00 PM

1A, Prof. Hristo Vakarelski, Str.
Check-in from 2:00 PM · Check-out by 12:00 PM
Good
64 reviewsUser: Stoy D
Trip type: Family
Aggressive
I went with my family stayed 30 more minutes then we paid and they called the police on us because we were not leaving.Thats what they said but we just forget to leave at 12 they just needed to told us.S.K Boyan Alexandrov, General Manager at Best Western Plus Olives City Hotel, responded to this review It is interesting to find your review here, considering what happened. After using illegal… I went with my family stayed 30 more minutes then we paid and they called the police on us because we were not leaving.Thats what they said but we just forget to leave at 12 they just needed to told us.S.K Boyan Alexandrov, General Manager at Best Western P…
User: Jonesli1
Trip type: Solo travel
Terrible customer service at reception
After attending my appointment I arrived at the hotel to check in and the gentleman was very rude, condescending and tried to belittle me. This was because I could not understand the Bulgarian language. He proceeded to role his eyes at me and speak to me as I was stupid. It was only when I challenged him regarding his communication and customer service skills wanting to speak with someone else he… After attending my appointment I arrived at the hotel to check in and the gentleman was very rude, condescending and tried to belittle me. This was because I could not understand the Bulgarian language. He proceeded to role his eyes at me and speak to me as I…
User: lyn2crystal
Trip type: Family
Complaint sent to best western about this hotel
We booked 7 nights in march 2025 for myself my husband Patrick Connolly and daughter .jasmine Henderson The rooms were not cleaned and manager unavailable for 3 days - manager inspected the room only agreed sink in bathroom dirty and advised if we were not happy LeaveComplaint sent to best western company They have now advised that they can not resolve the problem and we need to contact the hotelM… We booked 7 nights in march 2025 for myself my husband Patrick Connolly and daughter .jasmine Henderson The rooms were not cleaned and manager unavailable for 3 days - manager inspected the room only agreed sink in bathroom dirty and advised if we were not hap…
User: jntcm
Trip type: Solo travel
Amazing hotel in Sofia
This hotel is GREAT! My only regret was that I was only there for one night. The hotel appears quite new and it is very modern. My room was HUGE. It had a separate bedroom, living room, bathroom, and even a little kitchen. The balcony was large and was accessible from the bedroom or living room area. Check in was simple, and an elevator was provided. There is a door between the elevator and the ha… This hotel is GREAT! My only regret was that I was only there for one night. The hotel appears quite new and it is very modern. My room was HUGE. It had a separate bedroom, living room, bathroom, and even a little kitchen. The balcony was large and was accessi…
User: Nerez P
Trip type: Family
Not the expected quality
Upon arrival at the receptionwe had problems with the prepayment;It was not possible to pay the price without the prepayment already provided, after about 30 minutes it was possible in cash, not the preferred card payment; the employee justified this with a new computer system.The room was not air conditioned upon arrival and was quite warm; the shower does not drain normally and quickly fills up… Upon arrival at the receptionwe had problems with the prepayment;It was not possible to pay the price without the prepayment already provided, after about 30 minutes it was possible in cash, not the preferred card payment; the employee justified this with a ne…
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