Aqua Hotel Burgas

66 +PHOTOS

68+ photos

Aqua Hotel Burgas

Name: Aqua Hotel Burgas
Address: Demokrazia blvd, Lazur quater block 16, Bourgas / Black Sea Resorts, bulgaria
Telephone: 353818882077
Rating: 3.2

bourgas black sea resorts, bulgaria

About Aqua Hotel Burgas

location

This hotel is conveniently located for transport connections on the arterial road in the direction of Sofia and only 5 minutes by car from the city centre of Burgas. Both the main railway station and the coast of the Black Sea can be reached in around 10 minutes, while the football stadium of the city is situated directly next to the hotel. It is around 10 km to Burgas airport.

facility

The hotel has a lift and features 89 rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Children can enjoy the playground. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Most units include a balcony with sea views, where guests can relax and linger a while. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The freshwater pool complex guarantees comfortable swimming with its indoor area and pleasantly heated water. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Active guests can enjoy archery. The hotel offers numerous indoor sports, including a gym, badminton, billiards, callisthenics and aerobics or, for a fee, table tennis. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Guests can enjoy a range of leisure facilities and activities, including a dance club and a casino.

meals

The dining area includes a bar. The non-smoking restaurant provides high chairs for children. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte). Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Aqua Hotel Burgas

Facilities (13)

Air conditioning24-hour receptionCasinoConference RoomRoom ServiceLaundry ServiceGarageElevator/ LiftIroning servicesLaundryParkingWifiEV Charging Station

Beauty and Spa (4)

MassageHammamSpaSteam and Sauna

Business Center and Conferences (1)

Business Center

Common Area (1)

Sun Deck

Distances (1)

Beach

General Services (5)

Luggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (3)

Contactless check-in/-outGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (9)

ShowerBathtubHairdryerMinibarFridgeTVClosetRoom serviceToiletries

Security (1)

Security Guard

Sport/Entertainment (5)

Indoor PoolSwimming PoolSaunaGymEvents

Transfers (1)

Airport Transfers

Location

Bourgas, Bourgas / Black Sea Resorts, Bulgaria

Demokrazia blvd, Lazur quater block 16

What's nearby

Public Transport50m

Check-in from 2:00 PM · Check-out by 12:00 PM

Bourgas, Bourgas / Black Sea Resorts, Bulgaria

Demokrazia blvd, Lazur quater block 16

What's nearby

Public Transport50m

Check-in from 2:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.2

Average

141 reviews

Value
Rooms
Cleanliness
Service

Excellent22
Very Good43
Average40
Poor13
Terrible23

Recent Reviews: 141

User: 6roseoakes
Trip type: Business
Rude and Unhelpful staff
12 Jun 2026
Literally the worst. The staff was rude and unhelpful. They were reluctant to replace a lost key card. They weren't helpful in accommodating a disability. They didn't answer questions sent by email sent before arrivalLiterally the worst. The staff was rude and unhelpful. They were reluctant to replace a lost key card. They weren't helpful in accommodating a disability. They didn't answer questions sent by email sent before arrival
User: Jeevesh K
Trip type: Family
Avoid this Hotel - Worst customer service
11 Apr 2025
We recently stayed at Aqua Hotel in Bulgaria as a family. The rooms were quite nice and the location is convenient, making it easy to access nearby attractions. However, the service was extremely disappointing. Basic amenities like drinking water were not provided in the rooms, and when we requested it over the phone, we were told to get it from outside the hotel—which was quite shocking for a hot… We recently stayed at Aqua Hotel in Bulgaria as a family. The rooms were quite nice and the location is convenient, making it easy to access nearby attractions. However, the service was extremely disappointing. Basic amenities like drinking water were not prov…
User: Andrii K
Trip type: Couples
The worst customer service in a hotel in my life, no AC in any room!
21 Feb 2025
The worst customer service on a hotel's reception that I ever seen in my life.Non-professional woman showed all kinds of disrespect and discrimination by nation. Knowing I'm Ukrainian she refused to speak English at some point and told me that I must know Bulgarian (which I barely understand but trying to learn in a free time). She doesn't even know what the customer service is, she should be asha… The worst customer service on a hotel's reception that I ever seen in my life.Non-professional woman showed all kinds of disrespect and discrimination by nation. Knowing I'm Ukrainian she refused to speak English at some point and told me that I must know Bulg…
User: InfiniteTripophobia
Trip type: Business
Just don't go there!
20 Aug 2023
I can't believe that after so many bad reviews this place was as bad as it is described. I should have looked up here so I can be prepared. Firstly, you are asked to pay for the parking lot.... Secondly - they don't give you second key- you should live it at the reception, which not that bad, but it is absurd not to have 2 keys for a room. There is no place to put your towel or swimsuit if you dec… I can't believe that after so many bad reviews this place was as bad as it is described. I should have looked up here so I can be prepared. Firstly, you are asked to pay for the parking lot.... Secondly - they don't give you second key- you should live it at t…
User: frand652
Trip type: Couples
Disgusting do not go here
03 Aug 2022
Me and my wife was sent here after our plan was cancelled by tui with a group of people from our flight and can I say it was the worst experience of my life from a hotel we were homophobicly abused by one of the receptionist, our room was disgusting stains all over the floor, we have been bitten all over from the sheets, our bathroom flooded and it smelt so bad. The people who were on the flight w… Me and my wife was sent here after our plan was cancelled by tui with a group of people from our flight and can I say it was the worst experience of my life from a hotel we were homophobicly abused by one of the receptionist, our room was disgusting stains all…

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