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Tivoli Mofarrej SAo Paulo Hotel

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Tivoli Mofarrej SAo Paulo Hotel

locationSao Paulo - City, Sao Paulo, Brazil

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About Tivoli Mofarrej SAo Paulo HotelAbout Tivoli Mofarrej SAo Paulo Hotel

location

This sophisticated hotel is located in the heart of the Jardins district, superbly situated near Avenida Paulista in the city's business and financial area. There are also various restaurants, bars and entertainment and a superb view of the city.

facility

The hotel welcomes guests in a 23-storey building with a lift and 220 rooms. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a 24-hour security service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

In the outdoor area, a heated freshwater pool guarantees comfortable swimming. Guests can relax and enjoy the sun loungers and parasols provided. The hot tub in the pool area promises pure relaxation. Leisure activities and facilities at the hotel include a spa. For a fee, guests can also enjoy a gym, callisthenics, aerobics, a sauna, a steam bath and massage treatments. Entertainment options and leisure facilities include an entertainment programme and live music.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A generous breakfast buffet and a dinner à la carte are served every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Tivoli Mofarrej SAo Paulo Hotel Amenities at Tivoli Mofarrej SAo Paulo Hotel

  • Facilities

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      Air conditioning

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      24-hour reception

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      Hotel Safe

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      Currency Exchange

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      Cloakroom

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      Lifts

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      Café

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      Shops

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      Bar(s)

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      Restaurant(s)

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      Restaurant(s) with air conditioning

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      Restaurant(s) with non-smoking area

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      Conference Room

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      Internet access

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      WLAN access

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      Room Service

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      Laundry Service

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      Medical Assistance

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      Car Park

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      Garage

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      Laundry Facilities

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      Pets

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      Disability-friendly

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      Wifi

  • Beauty and Spa

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      Massage

  • Building Information

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      Located on main road

    • -

      Year of construction

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      Year of renovation

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      Number of Floors - Main building

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      Number of Rooms (total)

  • Category

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      Category (Official)

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      Category (Recommended)

  • Distances

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      City Centre

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      Park

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      Underground/Over ground Station

  • Hotel Type

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      Conference Hotel

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      Hotel de Charme

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      Family-friendly Hotel

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      Business Hotel

  • Hygiene

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      Protective hygiene screens

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      Social distancing regulations

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      Enhanced cleaning programme

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      Contactless payment

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      Hand sanitiser

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      Housekeeping only upon request

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      Sanitiser dispenser

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      Hygiene training for staff

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      Use of commercially available disinfectants

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      Protective equipment for employees

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      Packaged meals

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      No high-touch furnishings in public areas

  • Meals

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      Breakfast Buffet

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      à la carte Dinner

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      Special Diet

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      Special Offers

  • Object Information

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      Fax

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      Telephone Hotel

  • Payment

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      American Express

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      VISA

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      MasterCard

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      Diners Club

  • Room Facilities

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      Bathroom

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      Shower

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      Bathtub

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      Hairdryer

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      Direct dial telephone

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      Satellite/cable TV

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      Radio

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      Internet access

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      Minibar

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      Fridge

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      King-size Bed

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      Carpeting

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      Air conditioning (centrally regulated)

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      Central Heating

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      Safe

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      Lounge

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      Balcony/Terrace

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      TV

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      Double Bed

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      Air conditioning (individually regulated)

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      Tea/coffee maker

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      Wheelchair access

  • Sport/Entertainment

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      Outdoor Pool(s)

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      Sun loungers

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      Parasols

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      Jacuzzi

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      Sauna

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      Steam bath

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      Aerobics

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      Gym

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      Children's Entertainment

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      Aerobics

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2890

Very Good

631

Average

196

Poor

81

Terrible

77

Recent Reviews: 3875

  • User:Amelie E

    Trip type: Business

    Great staff!!

    rating12 May 2026

    Overall, the stay was fine, but I’d particularly like to praise the staff!I’ve rarely come across such wonderful and attentive staff!Above all, I’d like to thank Raquel and Fabio, who were incredibly helpful both during my stay and on the ground! Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review Dear 189ameliee,Thank you very much for sharing your experience with us.We are delighted to know that you had a pleasant stay and, most importantly, that our team made such a positive impression on you. Your kind words about the attentiveness and hospitality of our staff truly mean a lot to us.Raquel and Fabio will be especially happy to receive your recognition. We are very proud to have dedicated professionals like them, who genuinely care about creating memorable experiences for our guests.It was a pleasure to welcome you, and we hope to have the opportunity to host you again soon at Tivoli Mofarrej São Paulo.Warm regards,Gabriel EliasAdministrative Assistant | Tivoli Mofarrej São Paulo

  • User:682vikasp

    Trip type: Business

    Really great business hotel

    rating20 Apr 2026

    Great location, great restaurants and coffee areas, great-sized rooms. What's not to like? Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review Dear Guest - 682vikasp,Thank you very much for your kind review!We are delighted to know that you enjoyed our location, restaurants, coffee areas, and the comfort of our rooms. It’s always rewarding to read that we could provide a great experience during your stay.We truly appreciate your feedback and look forward to welcoming you back to São Paulo in the near future.Kind regards,Heidy AmanoExecutive Assistant – Tivoli Mofarrej São Paulo

  • User:Frank R

    Trip type: Couples

    São Paulo wedding proposal !

    rating19 Apr 2026

    I’m from California and I’m in a realationship with a Brazilian woman I met on a missions trip in Brazil . I wanted to plan a romantic engagement without knowing really anyone there and not knowing the language so well . I reached out to a few hotels and Yasmim who is a cordinator reached out to me With some ideas and plans because she had done one recently . She went above and beyond with the vision I gave her . Every detail was fulfilled and it was a fairy tail proposal . At sunset on the helicopter pad overlooking São Paulo ,we had worship team , photographer and such beautiful venue . Roses all over the room , dinner was one of the best 6 course meals over ever had to such a beautiful hotel and breakfast . She put together such a wonderful package for me a my fiance . My fiance was so happy and blessed by every detail . There is no words for it !! God blessed us with this hotel and Yasmim . I will be coming back many times to stay here again . Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review Dear Mr. Frank,Thank you very much for sharing such a special and meaningful experience with us.We sincerely value the trust you placed in choosing our hotel for such an important moment in your life—especially while planning from abroad and without full familiarity with the language. It is truly rewarding to know that we were able to provide you with confidence and peace of mind throughout the process, delivering an experience that met your expectations in every detail.We are delighted that the setting, the dinner, and the overall atmosphere contributed to creating such a memorable proposal for you and your fiancée.Your kind words will be shared with our entire team, who will be very pleased to know they were part of such a beautiful occasion.We wish you both a lifetime of happiness and look forward to welcoming you back to São Paulo on many future occasions.Kind regards,Heidy AmanoExecutive Assistant – Tivoli Mofarrej São Paulo

  • User:TandTSwitzerland

    Trip type: Couples

    Constant decrease of quality

    rating11 Apr 2026

    I have stayed more than 15 times at the Tivoli and I used to like this hotel. However I have noticed a constant increase of the rates, at the same time a constant decrease of the quality delivered. In particular during my two stays in March and April, I was very much disappointed.Before my arrival I sent an email with some requests for support (transfers, restaurant reservations), giving all details about my stay. Instead of a nice „welcome back“ I received many questions, so I lost a lot of time with back and forth messages. Some of my requests were done wrongly, so I had to ask to correct, for some requests I did not get any feedback. When I asked to get an email of a manager, i again received more questions instead of the requested contact. I did not get any feedback for several days, I had to insist several times and I never get an excuse from the staff. A bad start…On my second stay I also faced several issues. The check in clerk was friendly, but did treat me like a first time guest. He also did not notice that as a sterling member of the leading hotels of the world I would get benefits and preferential treatment. Also in the room the welcome message was very impersonal without any reference being a repeat guest.The experience at breakfast was extremely disappointing. Instead of a warm welcome, the only thing I was asked was my room number. The table allocated was dirty. The waiter was very rude, when I asked for something he immediately replied no without any manners. Also all staff members were just standing around and talking to each other instead of looking after the guests. This was one of the worst service experiences I have ever seen. The lack of English is no issue for me, but the lack of friendliness and service is unacceptable. Especially in Brasil, where people are so friendly and nice.When I went to the Front Desk and asked to speak to a Manager, the clerk said there is no Manager available until 11.00(it was 08.00). She did not try to find a Solution for me and i had to insist. When I finally managed to talk to someone from the management. The only thing they said is sorry. They promised me to get a message from the general manager, but now after one week I did not get any message.All these points do not reflect a five star hotel nor a leading hotel. It is a pity as the hotel has some positive aspects (location next to museums etc, some nice staff members, in particular the concierge and bell men. In particular I would like to mention Wellington, he is outstanding, always remembers guests and greatly supports any requests). However, in the last few years many new hotels have opened which are at the same price level but completely different level of luxury and service (Fasano, Rosewood etc.), so in the future I will definitely stay somewhere else. Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review Dear Mr. Gubser,Thank you for taking the time to share your feedback.We are truly sorry to read that your recent stays did not reflect the standards you have come to expect from us over time. Your comments regarding pre-arrival communication, recognition as a returning guest, breakfast experience, and overall service consistency have been carefully reviewed and shared with our leadership team and the relevant departments for detailed follow-up and reinforcement.We sincerely regret the frustration caused by the handling of your requests and the perceived inconsistency in service delivery. This is not aligned with the experience we aim to provide.Your feedback has been taken very seriously and will support ongoing improvements across all service touchpoints at Tivoli Mofarrej São Paulo.Kind regards,Heidy AmanoAssistant Executive – Tivoli Mofarrej São Paulo

  • User:maya_elizabeth

    Trip type: Couples

    Excellent service and hospitality

    rating04 Apr 2026

    We visited for a couple of drinks and enjoyed our time. Cocktails were delicious and our server Carol was the best! Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review Dear Ms. maya_elizabeth,Thank you for sharing your kind review with us.We are delighted to know that you enjoyed your time at our bar and appreciated our cocktails. It is especially rewarding to read your compliments about Carol — we will be pleased to share your feedback with her.We look forward to welcoming you again for another enjoyable experience.Kind regards,Heidy AmanoExecutive Assistant – Tivoli Mofarrej São Paulo

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