Fasano Sao Paulo Jardins

Recent Reviews: 794

• User:stern1385

  Trip type: Family

  Out of this world!

  16 Jan 2026

  What a pleasant surprise! My family and I stayed at the Fasano Sao Paolo on Dec 29 for 4 nights in their 2 bedroom suite. It was extremely well appointed - a blend between mid century modern furniture with modern technology. We loved the heated Japanese toilets and the fresh floral bouquets throughout the suite. I will say we spent a lot of time before selecting the Fasano and are so happy that was our choice. We were there for New Year’s Eve and I couldn’t find much information about what they did compared to other hotels but it was an elegant dinner with beautiful music and unlimited champagne which flowed all night. We also went to Fasano Sao Paolo Itaim for their rooftop party which was great for dancing!Firstly, all hotels located in Jardins are not equal. This was in a prime location in Jardins, connected to a luxury shopping center which was fun to explore. Also, it was near so many wonderful restaurants within a 5 minute walk. Secondly, the hotel smells so good and is extraordinarily well maintained. I’ve read previous reviews that it needed some maintenance, completely disagree. It has old world charm and was impeccable.Thirdly, the hotel amenities were great. The pool looks very small in pictures but it surprisingly is bigger in reality. It was recently remodeled and felt like an oasis, always very quiet, peaceful, spa-like but big enough to do some laps if that’s what you wanted. The double jacuzzi and sauna were also great. My son and I had so much fun playing there with me. We went almost everyday. The food at the restaurant is amazing. The breakfast was really good. Baretto is a gem, the lobby lounge/bar was extremely cozy.Lastly, but most importantly the service is out of this world. I think I know everyone working there by name and I knew most of them before I even got there. They were so warm and kind. I can’t say that about any other hotel I’ve been to and we travel ALOT! I would put our experience there on par with Cap Estel in south of France and Hotel Cafe Royal in London.We can’t thank the staff enough for making our first trip to Brazil spectacular. It was so good, we came back to spend our last night at Fasano before heading back to NY. We will be back to Sao Paolo and definitely will be staying at the Fasano Sao Paolo Jardins. Qualidade Fasano, Proprietário at Hotel Fasano Sao Paulo Jardins, responded to this review Dear Mr. Amsellem,First of all, we would like to thank you for visiting the Hotel Fasano São Paulo.It is an honor to welcome you, and I also thank you for taking a few minutes of your time to comment on your stay with us.We greatly value our guests, and all feedback is analyzed and taken into utmost consideration, as it is through this that we can always adapt and improve our products and services.The Hotel Fasano São Paulo always strives to meet your expectations, and it is gratifying to know that you could feel our attention to every detail and our desire to always provide the best experience for our guests.Thank you once again for sharing your valuable impressions, and we hope to serve you again soon.Sincerely,Izabela EliaHospitality ManagerHotel Fasano São Paulo

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• User:anasofiasaldanha

  Trip type: Business

  Amazing hotel in São Paulo!

  10 Nov 2025

  WHAT AN AMAZING HOTEL! I always stay in FASANO JARDINS when I travel to São Paulo.Near Shopping Jardins (with amazing restaurants!).The staff is amazing, cleaning is amazing, they always offer some kind of "gift" to the guests, breakfast is really good and both restaurants inside serve EXCELLENT FOOD. Qualidade Fasano, Proprietário at Hotel Fasano Sao Paulo Jardins, responded to this review Dear Ms. Saldanha,First of all, we would like to thank you for visiting the Hotel Fasano São Paulo.It is an honor to welcome you, and I also thank you for taking a few minutes of your time to comment on your stay with us.We greatly value our guests, and all feedback is analyzed and taken into utmost consideration, as it is through this that we can always adapt and improve our products and services.The Hotel Fasano São Paulo always strives to meet your expectations, and it is gratifying to know that you could feel our attention to every detail and our desire to always provide the best experience for our guests.Thank you once again for sharing your valuable impressions, and we hope to serve you again soon.Sincerely,Izabela EliaHospitality ManagerHotel Fasano São Paulo

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• User:SmallMomo

  Trip type: Business

  Understated elegance

  27 Sept 2025

  Really liked the place - from the lobby to the rooms, all oozed understated elegance. The hotel is *tiny* with only 4 rooms on each floor, but it also means you get well looked after. Room service was top notch Italian fare. I had arrived early before check-in and they were very generous with the shower facilities in their spa. Security was tight, so not a problem there. Again, lovely little place. Qualidade Fasano, Proprietário at Hotel Fasano Sao Paulo Jardins, responded to this review Dear Guest,We would like to thank you for your visit to the Hotel Fasano São Paulo.It is an honor to welcome you, and I also appreciate you taking a few minutes to comment on your stay with us.We greatly value our guests, and all feedback is analyzed and taken into the utmost consideration, as it is through this feedback that we can continually adapt and improve our products and services.The Hotel Fasano São Paulo always strives to meet your expectations, and it is gratifying to know that you have experienced our attention to every detail and our desire to always provide the best experience for our guests.Thank you again for sharing your valuable impressions, and we hope to serve you again soon.Sincerely,Izabela EliaHospitality ManagerHotel Fasano São Paulo

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• User:Mary W

  Trip type: Solo travel

  Resting the senses

  13 Sept 2025

  Wonderful location. One of the highlights is: the breakfast room and balcony are as quiet as a library. Thank you Fasano! Truly truly elegant. No piped in music anywhere, the epitome of elegance. Qualidade Fasano, Proprietário at Hotel Fasano Sao Paulo Jardins, responded to this review Dear Guest,Firstly, we would like to thank you for staying at Hotel Fasano São Paulo.We also appreciate you sharing your experience with us. We are delighted to hear that you enjoyed the peaceful and elegant atmosphere of our surroundings, which are designed specifically to provide our guests with moments of rest and well-being.Comments such as yours motivate us to maintain our commitment to refined hospitality and attention to detail.It will be a pleasure to welcome you back on future visits.Sincerely,Izabela EliaAccommodation ManagerHotel Fasano São Paulo

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• User:aig74

  Trip type: Family

  Surprisingly average service for a luxury hotel

  12 Aug 2025

  The Fasano in Jardins is a beautiful hotel with spacious, well-appointed rooms. Just don’t expect 5-star service. The good: The hotel is in Jardins, a very beautiful, lush, fancy part of town, with excellent restaurants and high-end shopping. The hotel rooms were very spacious, clean, and quiet. The beds were fairly comfortable although they could have used a heavier comforter as the room was quite cold, even with the A/C off. Snacks awaited our arrival; however they disappeared the next day and were replaced with different snacks, which were delicious, but they should have left the original snacks which we had planned on eating. The bedside tables had USB ports which were convenient for charging a mobile phone. The room had automated blackout shades with two settings: completely closed or completely open. That was a big fail in design as it did not allow for just a bit of light to come into the room, which some might find preferable for sleeping. The room had the other usual amenities such as a desk, safe, closet, Nespresso machine, and well-stocked minibar. The Nespresso machine was not performing optimally, though, as the coffees it produced were barely warm. The bathroom was spacious enough and well-lit. The towel rack was heated. The room’s best feature was the shower. It was a top 5 shower, in our experience. It allows the user to turn on and adjust the temperature without getting soaked and splashing outside the shower. It had good water pressure and stream, a handheld shower head, and excellent temperature control. The only thing missing in this shower was a hook or rack for the towel inside the shower, for drying off before stepping out into the cold. The common areas were classically beautiful and comfortable. The elevators had excellent safety features, allowing guests to only go to their floor or the common areas like the restaurant and spa. The indoor pool and hot tub overlooking the city were a wonderful place to unwind. The steam room was excellent. The continental style breakfast was impressive. It included fresh fruit, juices, yogurts, granola, charcuterie, cheeses, and an assortment of breads. We had intended to book the breakfast-included rate, but in our haste to reserve during the drive into the city (São Paulo was not originally on the itinerary but our plans for Ilha Grande were foiled by cancelled transportation due to poor weather), we unintentionally didn’t; however they did not charge us for the breakfast. The bad: Impeccable service should be the feature that sets a hotel of this caliber apart and above all the others. While the staff were generally friendly and professional, the concierge service at the Fasano left much to be desired. Having arrived hungry, we asked for a lunch recommendation while we waited for our rooms to be ready. They directed us to a restaurant that was closed. We asked for help getting tickets and a VIP experience to a soccer match the next day. Hours later, there was no response so we called and reminded them. Their response was to send a link to the website where we could buy the tickets ourselves. At 6p, we asked for dinner reservations at any of a handful of restaurants. They told us they would let us know when they confirmed a reservation. After waiting two hours, we called and they told us they couldn’t get a reservation anywhere. They told us that we should have requested reservations before 7p, despite the fact that we asked for their help at 6. We ended up making our own reservations. Later that evening, we had drinks and dessert at the Baretto jazz club, which is part of the hotel. They had a promotion that offered free dessert for Amex Platinum members; however, I noticed later that dessert had been charged. This is, unfortunately, not an uncommon experience in Latin America, where partnerships with Amex are advertised and then not honored, or the merchant requests the customer use an alternate credit card to close out the bill. The service at a hotel of this caliber should be exceptional. Unfortunately, the Fasano was been overpriced disappointment. It was, at best, an average experience for a 5-star luxury hotel. Qualidade Fasano, Proprietário at Hotel Fasano Sao Paulo Jardins, responded to this review Dear Guest,We would like to thank you for your visit to the Fasano São Paulo Hotel.We are incredibly grateful for sharing your experience with us in such detail. It is very gratifying to know that you were able to enjoy our privileged location, the comfort of our facilities, the room amenities, the wellness area, and also our breakfast, which we always prepare with great care.At the same time, we sincerely regret that the service did not meet your expectations and that such important aspects as the concierge's support and the clarity regarding partnerships and benefits did not reflect the standard of excellence we strive to offer. We understand your frustration and apologize for any inconvenience caused.Please be aware that your comments have already been shared with the relevant teams and will serve as a basis for improving our processes and training to ensure a more streamlined, attentive, and consistent experience for all our guests.We hope to have the opportunity to welcome you again so that we can reestablish your trust and provide the authentic hospitality that is the Fasano brand.We are available if you would like to contact us for further information.Sincerely,Renata FeijóOperations ManagerHotel Fasano São Paulo

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