Serhs Natal Grand

Name: Serhs Natal Grand
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Natal, brazil
Telephone: +44-204-505-9777
Rating: 4.4

Natal, Natal

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About Serhs Natal Grand

Location

This hotel is located on the Via Costeira coastline, 500 m away from the Rio Grande do Norte Convention Centre. It is approximately 10 km from the city centre and 12 km from Augusto Severo international airport.

Facility

Guests have a choice of 396 rooms, including 59 junior suites, 12 suites and 278 double rooms, located in two 7-storey buildings with lifts. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has family rooms and non-smoking rooms.

Sport

The freshwater pool complex includes indoor and outdoor pools, which are in part heated, as well as a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. The wide range of activities offered at the resort ensures that there is something new to do every day, including tennis, beach volleyball, volleyball and basketball. Water sports enthusiasts are offered diving. Sport and leisure facilities at the resort include a gym, table tennis and aerobics. There is a wellness area with a spa, a sauna, a steam bath and a beauty salon. Subject to charge: massage treatments. An entertainment programme and a kids' club round out the entertainment options. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast, half board and full board. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Staff are also happy to provide children's meals.

Payment

The resort accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Serhs Natal Grand

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Cloakroom
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Foyer
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  Games room
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  Garage
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  Hairdresser
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  Hotel Safe
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  Kids Club
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Playground
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Restaurant(s) with smoking area
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  Room Service
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  Shops
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  Theatre
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Evening Buffet
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  Full Board
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  Half Board
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  Lunch Buffet
Sport/Entertainment
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  Aerobics
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  Basketball
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  Beach Volleyball
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  Children's Entertainment
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  Children's Pool
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  Diving
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  Gym
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  Heated Pool(s)
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace
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  Swimming Pool
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  Table Tennis
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  Tennis

Location

Around this property:

Beach

5 km

Centre

11 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

644

Very Good

114

Average

Poor

Terrible

Recent Reviews: 920

User:Granty3333
Trip type: Couples
7 stars!
11 Mar 2026
Amazing resort hotel in a beautiful part of Brazil. SERHS Natal, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Hello!We are very pleased to receive your review. We hope to welcome you again on a future stay!
User:viajandoatodoslados
Trip type: Family
Good All-inclusive option in Natal !
25 Feb 2026
We went for a week in February to this hotel. The experience overall was really good, it has a lot of good things (specially if you take the "Sehrs inclusive" package, beacuase that way you can relax on the food and drinks because mostly is covered (except for some premium drinks and some special foods) ... the pool was very good, and eventhough the hotel was full you can manage to get a place to avoid the direct (and very warm) sun of Natal.The food at the buffet restaurant was very good for brazilian standards, and it gets close to the good hotels in the Caribbean (Punta Cana & Cancun) ... the Tapiro (meat restaurant) was a great option included in the "all-inclusive" package. (And the small VIP breakfast at that retaurnt).A great discovery was the "Escape Room" the hotel ha s in its second floor ... it was an excellent experience for our family, and our kids really enjoyed "escaping" from the room !The only "drawback" in our stay was that our room has partial view (we chose that becuase of the layout of the beds) .... but in hindsight we would have chosen a better view of the ocean !! SERHS Natal, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Hello!Thank you very much for sharing your experience in such detail! We are very happy to hear that you enjoyed your stay and that the “Sehrs Inclusive” package allowed you to relax and enjoy the food and drinks without any worries. It was wonderful to know that the Escape Room provided fun moments for the whole family. We look forward to welcoming you again soon, so you can enjoy an even more complete and unforgettable experience.
User:manuelalL5974EI
Trip type: Family
An unforgettable family stay
12 Feb 2026
We had a wonderful vacation and thoroughly enjoyed all the facilities. We would especially like to commend the Spa Zen team: the massage therapists and Leticia, the nail technician, who did a beautiful job on my two daughters' nails.We also want to highlight the exceptional service from the waitstaff, especially Cicero, who was incredibly kind and attentive, as well as Margarida and Jayame. Additionally, the Escape Room team—Moranguinho, Cristal, and Chaveirinho—were fantastic and made the experience so much fun.A very special thank you to the hotel staff for helping us arrange a beautiful birthday surprise for our twin daughters and for the lovely gift they shared with them. Overall, the entire team was professional, polite, and went above and beyond to make our stay unforgettable! Time Serhs Villas da Pipa, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Hello, Mrs. Manuela!We are very happy to know that your experience at SERHS Natal was positive and that our team helped make your stay even more special. We will pass on your compliments to everyone mentioned, who will be properly recognized for their excellent work. Thank you for your preference, and we hope to have the pleasure of welcoming you again soon!
User:Vlog do Tiago S
Trip type: Couples
Wonderful hotel
13 Jan 2026
Wonderful hotel everybody should come here and try this amazing place full of good people and wonderful good Time Serhs Villas da Pipa, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Olá, Sr. Tiago!É com grande satisfação que recebemos seu comentário. Esperamos revê-los em uma próxima estadia!
User:AlexandraPatty
Trip type: Family
Nice hotel, but they need to invest in improving the way they treat their staff and employ more, so they don’t over work
03 Jan 2026
The hotel is nice, the view amazing!, the rooms are great, but the hotel needs to invest more on their team, give them better work treat, it seams that they make them work more hours than correct, because the majority are always upset, sad, and they never give you a smile, the service is very poor, not typical from Brazilians, plus you see very few people working, and the same everyday, for so many clients that stay at the hotel. Time Serhs Villas da Pipa, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Hello, Ms. Alexandra!Thank you for sharing your review. Regarding your comments about the service and the working conditions of our team, we would like to clarify that we take this matter very seriously. Your feedback will be forwarded to the responsible departments for careful review, as our commitment is to maintain an appropriate working environment and to provide a service that meets the quality standards expected by our guests.