51 +PHOTOS
53+ photos
This charming hotel is centrally situated close to the congress buildings and La Boverie park on the banks of the River Maas. The hotel enjoys convenient access to the public transport network with a public transport stop is located only 500 m away and a train station 2 km from the hotel. The centre (approximately 3 km away) can quickly be reached by making use of value-for-money public transport or by car. The city centre offers a diversity of interesting cultural and historical sights of interest as well as other various entertainment options. Brussels South Charleroi Airport is roughly 80 km away, whilst Brussels National Airport is about 90 km from the hotel.
Esplanade de l'Europe 2B
Check-in from 3:00 PM · Check-out by 12:00 PM
Esplanade de l'Europe 2B
Check-in from 3:00 PM · Check-out by 12:00 PM
Good
445 reviewsUser: Tracy P
Trip type: Friends getaway
Disappointing Service – Not Suitable for Groups or Business Travellers
We stayed here as part of a large group (around 80 people) and unfortunately the experience in the restaurant, was far from what you’d expect from a 4-star hotel. The rooms, breakfast buffet and swimming pool were all fine, however, the attitude of the restaurant was appalling.From the moment we tried to eat there in the evenings, the attitude from staff felt unfriendly and, at times, quite confro… We stayed here as part of a large group (around 80 people) and unfortunately the experience in the restaurant, was far from what you’d expect from a 4-star hotel. The rooms, breakfast buffet and swimming pool were all fine, however, the attitude of the restaur…
User: Marijus G
Trip type: Friends getaway
Aggressive night receptionist
Room was good and spacious no complains about the facility, but night receptionist Mr Sérgio Lacroix Pimenta was extremely rude and made some racist comments during check in. On top of that, when coming back to the room at night, got physically barricaded in aggressive manner (in literal sense) by same receptionist who forbid to take the elevator until he verified in his system our identifies (phy… Room was good and spacious no complains about the facility, but night receptionist Mr Sérgio Lacroix Pimenta was extremely rude and made some racist comments during check in. On top of that, when coming back to the room at night, got physically barricaded in a…
User: Teresa W
Trip type: Family
Disappointing
On arrival despite having proof off booking for 3 rooms they insisted I pay for 5 rooms,I was left to sort the problem with booking.com who confirmed the error was the hotel had generated another booking by mistake,no apology from the hotel just very rude reception staff.The rooms are very late being cleaned (often late afternoon) and some days missed altogether.Nice swimming pool however on the s… On arrival despite having proof off booking for 3 rooms they insisted I pay for 5 rooms,I was left to sort the problem with booking.com who confirmed the error was the hotel had generated another booking by mistake,no apology from the hotel just very rude rece…
User: Bram M
Trip type: Couples
Worst experience in years
Unbelievable horrible service, very rude staff. The rooms airconditioning didn’t work and it was 25 degrees centigrade in the room. Mechanic service of the hotel also couldn’t fix it. No money back, no other room available. Again I haven’t had an experience so bad with staff of an hotel in many many years.At the restaurant took 30 minutes before any body came at our table. Took it by myself to get… Unbelievable horrible service, very rude staff. The rooms airconditioning didn’t work and it was 25 degrees centigrade in the room. Mechanic service of the hotel also couldn’t fix it. No money back, no other room available. Again I haven’t had an experience so…
User: gaucani2022
Trip type: Business
Good and bads
4 star standard room. Unfortunately the reception leaves something to be desired. An invoice could not be issued because the clerk could not print it. It was not his fault... but whose? The breakfast packages were mixed up and incomplete. Excellent breakfast, but if you want to eat something in the evening it is a problem. For some simple croquettes you wait 30 minutes and receive a frozen cheese… 4 star standard room. Unfortunately the reception leaves something to be desired. An invoice could not be issued because the clerk could not print it. It was not his fault... but whose? The breakfast packages were mixed up and incomplete. Excellent breakfast,…
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