Diamant Suites Brussels EU

Recent Reviews: 42

• User: Didier M

  Trip type: Couples

  AVOID Diamant Suite Brussels!!!

  I am writing to express my extreme dissatisfaction with my recent stay at the Diamant Suites Brussels EU hotel from February 19 to 25. Based on my previous stay there, I had high expectations for my stay, but unfortunately, I was met with a series of issues that severely impacted my overall experience.Firstly, the customer service at the hotel was exceptionally poor. The staff seemed uninterested… Read moreI am writing to express my extreme dissatisfaction with my recent stay at the Diamant Suites Brussels EU hotel from February 19 to 25. Based on my previous stay there, I had high expectations for my stay, but unfortunately, I was met with a series of issues th… Read more

• User: Matthew P

  Trip type: Business

  Comfortable well located near transport

  Aircon, dishwasher and intercom system not workingRandom selection of useless utensils and cooking pots in the apartment. No teaspoon, one pot and a pizza tray to cook withBe aware that on checking told the room is serviced on the 6th but but on the 8th day when we asked we were told we had to book room cleaningMinimal supplies I.e towels and toiletries supplied for a 10 day stay especially if onl… Read moreAircon, dishwasher and intercom system not workingRandom selection of useless utensils and cooking pots in the apartment. No teaspoon, one pot and a pizza tray to cook withBe aware that on checking told the room is serviced on the 6th but but on the 8th day wh… Read more

• User: FaiyazC63

  Trip type: Friends getaway

  THE WORST PLACE. DISGUSTING UNPROFESSIONAL SERVICE!

  Avoid! Avoid! Avoid! Terrible customer service from Bien and management. I stayed here 22nd July 2022 for four nights and specifically requested twin double room but got given a double. When I came back downstairs to request to change my room the receptionist Bien said it will not be possible and I have to stick with it instead of finding a solution to this problem. A very lazy receptionist with n… Read moreAvoid! Avoid! Avoid! Terrible customer service from Bien and management. I stayed here 22nd July 2022 for four nights and specifically requested twin double room but got given a double. When I came back downstairs to request to change my room the receptionist… Read more

• User: Clare C

  Trip type: Couples

  Nice room, could be better maintained!

  Stayed here for a long weekend. Comfortable bed, good-size room. Some of the rooms face the back which is better - a garden view and peaceful. However, the room was let down by poor maintenance. The kitchenette was odd: on the one hand, well equipped with kettle, 2-ring hob, microwave and dishwasher, but on the other almost nothing to use! One frying pan, no saucepans. Mismatched crockery and glas… Read moreStayed here for a long weekend. Comfortable bed, good-size room. Some of the rooms face the back which is better - a garden view and peaceful. However, the room was let down by poor maintenance. The kitchenette was odd: on the one hand, well equipped with kett… Read more

• User: CarrilhoRodriquez

  Trip type: Couples

  Worst hotel I have been in this year

  First of all, no receptionist. There is a phone number to call, but everytime you get a voicemail explaining the mailbox is full. Entering the room, definitely not a suite, the carpet was full with stains. No pillows on the bed. The standard must be really low over here, because it smelled terrible in the room. The showerhead was dirty, the toilet too. We booked 3 nights, paid way too much for wha… Read moreFirst of all, no receptionist. There is a phone number to call, but everytime you get a voicemail explaining the mailbox is full. Entering the room, definitely not a suite, the carpet was full with stains. No pillows on the bed. The standard must be really low… Read more