Diamant Suites Brussels EU

Recent Reviews: 43

• User:Didier M

  Trip type: Couples

  AVOID Diamant Suite Brussels!!!

  27 Feb 2024

  I am writing to express my extreme dissatisfaction with my recent stay at the Diamant Suites Brussels EU hotel from February 19 to 25. Based on my previous stay there, I had high expectations for my stay, but unfortunately, I was met with a series of issues that severely impacted my overall experience.Firstly, the customer service at the hotel was exceptionally poor. The staff seemed uninterested and dismissive, and I encountered several instances of rudeness and unhelpful attitudes. I felt unwelcome and like my concerns were a burden.Additionally, the housekeeping standards were unacceptable. In that hotel, the bed sheets are changed once every five days, leaving them feeling unclean and unsanitary. This is a far cry from the typical standards of hotel cleanliness. On top of that, the supplies in the suites are old and should be replaced.Most concerningly, the hotel experienced extended power outages. I was left without electricity for almost the entire day. No clear explanation was provided for these outages, and no apologies were offered for the inconvenience caused.These issues significantly detracted from my stay and caused me much frustration and discomfort. My recommendation, AVOID this hotel!

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• User:Matthew P

  Trip type: Business

  Comfortable well located near transport

  06 Jun 2023

  Aircon, dishwasher and intercom system not workingRandom selection of useless utensils and cooking pots in the apartment. No teaspoon, one pot and a pizza tray to cook withBe aware that on checking told the room is serviced on the 6th but but on the 8th day when we asked we were told we had to book room cleaningMinimal supplies I.e towels and toiletries supplied for a 10 day stay especially if only being cleaned/serviced after 6 days

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• User:FaiyazC63

  Trip type: Friends getaway

  THE WORST PLACE. DISGUSTING UNPROFESSIONAL SERVICE!

  26 Sept 2022

  Avoid! Avoid! Avoid! Terrible customer service from Bien and management. I stayed here 22nd July 2022 for four nights and specifically requested twin double room but got given a double. When I came back downstairs to request to change my room the receptionist Bien said it will not be possible and I have to stick with it instead of finding a solution to this problem. A very lazy receptionist with no manners or professionalism who just sits in the office and plays video games all day. I even had to come back downstairs again for extra duvet and bedsheets. Upon arrival to the room I was staying in 408 was extremely messy and disgusting! The carpet, bedsheets, furniture was all stained everywhere! And Television remote was not working. I am very sure the stains on the bedsheet is a bed bug which looked like it had been squished. This is the worst service, I even paid extra €30 for late checkout but they still kept knocking on my door fifteen minutes early invading my privacy saying late checkout time is approaching. They will do anything to try and rush you to leave. I was promised a refund from Bien (lazy no good receptionist) and after two weeks I had to keep chasing them for my full refund but they deliberately refunded someone else which was not my name and then when I told them it’s the wrong person and not me, they refused to give me my full refund. I am now in the process of opening legal case against Diamanté suites for this shocking behaviour. Do not stay here! They have no customer service skills!

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• User:Clare C

  Trip type: Couples

  Nice room, could be better maintained!

  17 Apr 2022

  Stayed here for a long weekend. Comfortable bed, good-size room. Some of the rooms face the back which is better - a garden view and peaceful. However, the room was let down by poor maintenance. The kitchenette was odd: on the one hand, well equipped with kettle, 2-ring hob, microwave and dishwasher, but on the other almost nothing to use! One frying pan, no saucepans. Mismatched crockery and glassware, not much of it, and some chipped. No chopping board, grater or anything else useful. The roller door over the kitchenette was broken and jammed at head height, so the cupboard doors couldn't open more than about 45 degrees. Worst of all, nothing to make coffee in!The carpet was badly stained in several places but overall the room was adequately clean. The door handle fell off as soon as we walked in, and several lights didn't work.Despite all that, the location (edge of pleasant residential area and with good transport links) and the comfortable bed makes this a 3-star review.

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• User:CarrilhoRodriquez

  Trip type: Couples

  Worst hotel I have been in this year

  18 Jan 2021

  First of all, no receptionist. There is a phone number to call, but everytime you get a voicemail explaining the mailbox is full. Entering the room, definitely not a suite, the carpet was full with stains. No pillows on the bed. The standard must be really low over here, because it smelled terrible in the room. The showerhead was dirty, the toilet too. We booked 3 nights, paid way too much for what we got. Not one day there was a cleaner. Not one day towels provided. Thank God we had our own towels. This doesn't deserve a star at all. Dirty dirty dirty.

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