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Mercure Wien Zentrum

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Mercure Wien Zentrum

locationVienna, Vienna

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About Mercure Wien ZentrumAbout Mercure Wien Zentrum

Location

The hotel is located in the heart of Vienna in the historic city centre. Exclusive shopping areas are within walking distance and Vienna International Airport is approximately 20 km away.

Facility

154 non-smoking rooms are available to guests in a 9-storey main building and a 5-storey auxiliary building. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Family rooms are available for parents with children.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, a sauna, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Wien Zentrum Amenities at Mercure Wien Zentrum

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sauna

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

667

Very Good

931

Average

281

Poor

70

Terrible

34

Recent Reviews: 1983

  • User:thetraveller2012

    Trip type: Family

    Could have been better

    rating04 Aug 2025

    Overall the stay was good as it was strategically located,close to the major location. The room was not cleaned properly and not up to our expectations. Expected better as there was no reaction in...

  • User:1972MarkP

    Trip type:

    Poor treatment especially for the price!

    rating06 Jul 2025

    We booked a 2 night stay 6 months in advance and paid about £160 per night. We requested a quiet room on an upper floor - they gave us a room on the first floor (the lowest floor) near where...

  • User:N H

    Trip type:

    Good location & they try hard

    rating29 Jun 2025

    This hotel is in a superb location & the staff are friendly & helpful. However, the decor is tired & shabby & in need of an update/ makeover. Standard double is tight for space & not overly clean...

  • User:simonsmidt

    Trip type:

    Despite some negatives still a 4 star rating

    rating26 May 2025

    Stayed here for work and brought my wife with me. Booked a standard room, which was indeed standard. Nothing fancy, even small I would say. Well located though. Good breakfast in a too small...

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