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Mercure Wien Westbahnhof

vienna, austria

About Mercure Wien Westbahnhof

location

This city hotel lies directly opposite Westbahnhof within a 10-minute walk, guests will reach Mariahilferstrasse, one of the largest shopping streets in Vienna. Links to the public transport network can easily be reached on foot, lying just 100 m from the hotel.

facility

rooms

sport

meals

Amenities at Mercure Wien Westbahnhof

Facilities (25)

24-hour check-in24-hour receptionAir conditioningBar(s)Bicycle CellarBicycle HireCaféCar ParkCloakroomConference RoomCurrency ExchangeDisability-friendlyGarageHotel SafeLaundry FacilitiesLaundry ServiceLiftsMedical AssistancePetsRestaurant(s)Restaurant(s) with non-smoking areaRoom ServiceShopsTheatreWifi

Hygiene (15)

Meals (7)

Sport/Entertainment (4)

Location

Map preview
Vienna, Austria

Felberstrasse 4

What's nearby

  • Public Transport100m
  • Train Station100m
  • Underground/Over ground Station300m
  • Shopping opportunities500m
  • City Centre2km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.7

Good

1492 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent340
  • Very Good605
  • Average342
  • Poor123
  • Terrible82

Recent Reviews: 1492

  • User: Alfredo C

    Trip type: Family

    Mercure as a Íbis Budget!

    08 May 2026

    One of the worst experiencies with Mercure.

  • User: Traveler04299998216

    Trip type: Couples

    Good choice

    25 Apr 2026

    Clean, friendly people and very well located. Close to wbf train station Thomas Wacker, Other at Hotel Mercure Wien Westbahnhof, responded to this review Dear Traveler, We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our services le…

  • User: Darek S

    Trip type: Friends getaway

    “A clever way to scam customers out of their money.”

    13 Feb 2026

    I booked several rooms at this hotel. We all arrived together as planned. The hotel charged my friends, who stayed under my reservation in the Accor system.After we checked out, I was unfairly charged a “no-show” fee, even though we did show up and stayed at the hotel.The staff was very rude and unwilling to help resolve the issue. It feels like the hotel is misleading customers and charging them…

  • User: Abdellatif S

    Trip type: Family

    Disappointing experience!

    27 Dec 2025

    This hotel completely failed us. We booked two connecting rooms and arrived to find they simply ignored our request and forced us into two separate rooms. The staff showed zero willingness to help and didn’t care at all about the inconvenience they caused. Totally unprofessional and not worth your money. Thomas Wacker, Other at Hotel Mercure Wien Westbahnhof, responded to this review Dear Abd…

  • User: Aisa_1228

    Trip type: Friends getaway

    An okay hotel

    24 Dec 2025

    The hotel is one of the cheap finds I can find with a good location. It is adjacent to the westbanhoff. It is close to the shopping street and many restaurants. I like the kication as ut is a short ride to the palace and a short ride to the old town.It is cheap as the fridge is not included. It is okay because we are getting ice from the bar downstairs. The soundproofing is quite nice although it…

What our customers say