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Mercure Wien Westbahnhof

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Mercure Wien Westbahnhof

locationVienna, Vienna

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About Mercure Wien WestbahnhofAbout Mercure Wien Westbahnhof

Location

This city hotel lies directly opposite Westbahnhof within a 10-minute walk, guests will reach Mariahilferstrasse, one of the largest shopping streets in Vienna. Links to the public transport network can easily be reached on foot, lying just 100 m from the hotel.

Facility

A suite, 15 single rooms and 237 double rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include medical assistance, 24-hour room service and a laundry service. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a projector.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and 253 non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym, a spa and a sauna. A nightclub offers fun and entertainment.

Meals

Dining facilities include a restaurant, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. A delicious and varied buffet is prepared for breakfast every day, and a set menu can be ordered at lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Wien Westbahnhof Amenities at Mercure Wien Westbahnhof

  • Facilities

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      24-hour check-in

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      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

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      Garage

    • -

      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Theatre

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Sauna

LocationLocation

Map preview

Around this property:

Public Transport

100 m

Train Station

100 m

Underground/Over ground Station

300 m

Shopping opportunities

500 m

City Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

339

Very Good

601

Average

342

Poor

121

Terrible

77

Recent Reviews: 1480

  • User:willdejager

    Trip type:

    Old hotel with some issues, but budget friendly.

    rating07 Sept 2025

    The hotel is situated in an old building close to Vienna Westbahnhof. Check-in was fast and efficient with a friendly member of staff. Due to my Accor All Status, I was upgraded to room 701 with...

  • User:FunJustJustin

    Trip type:

    AVOID STAYING HERE, Its not 4 stars!

    rating17 Jun 2025

    We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. This should be 2 stars! I have stayed at many Mercures in the past and have had lovely stays. When...

  • User:Alex S

    Trip type:

    Utterly inflexible. Poor customer experience.

    rating11 Jun 2025

    Utterly inflexible with non-refundable rate. Buyer beware. I booked the hotel based on our original flights, and then my airline cancelled our flight out of Vienna. We were rebooked on a different...

  • User:ragadae

    Trip type:

    Great location, clean, comfortable beds

    rating07 Jun 2025

    Really great location next to the train station and stop for airport bus. Easy to commute to many of the sites. Room was clean and beds very comfortable. Air conditioned with good sized bathroom...

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