Mercure Wien Westbahnhof

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Mercure Wien Westbahnhof

Name: Mercure Wien Westbahnhof
Address: Felberstrasse 4, Vienna, austria
Telephone: 353818882077
Rating: 3.7

vienna, austria

About Mercure Wien Westbahnhof

location

This city hotel lies directly opposite Westbahnhof within a 10-minute walk, guests will reach Mariahilferstrasse, one of the largest shopping streets in Vienna. Links to the public transport network can easily be reached on foot, lying just 100 m from the hotel.

facility

A suite, 15 single rooms and 237 double rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include medical assistance, 24-hour room service and a laundry service. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a projector.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and 253 non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym, a spa and a sauna. A nightclub offers fun and entertainment.

meals

Dining facilities include a restaurant, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. A delicious and varied buffet is prepared for breakfast every day, and a set menu can be ordered at lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Mercure Wien Westbahnhof

Facilities (18)

Air conditioningLobby24-hour receptionCurrency ExchangeShopsConference RoomRoom ServiceLaundry ServiceBicycle HireGaragePetsElevator/ LiftLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Business Center and Conferences (1)

Business Center

Common Area (1)

Sun Deck

Family and Kids (1)

Childcare service

General Services (6)

ConciergeDoctor on callLuggage storageMultilingual StaffWake-up Call / ServiceWheelchair

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesPackaged mealsProtective equipment for guestsFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (10)

ShowerBathtubHairdryerMinibarFridgeSafeTVClosetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (1)

Sauna

Location

Vienna, Austria

Felberstrasse 4

What's nearby

Public Transport100m
Train Station100m
Underground/Over ground Station300m
Shopping opportunities500m
City Centre2km

Check-in from 3:00 PM · Check-out by 12:00 PM

Vienna, Austria

Felberstrasse 4

What's nearby

Public Transport100m
Train Station100m
Underground/Over ground Station300m
Shopping opportunities500m
City Centre2km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.7

Good

1503 reviews

Value
Rooms
Cleanliness
Service

Excellent341
Very Good607
Average347
Poor125
Terrible83

Recent Reviews: 1503

User: maya z
Trip type: Couples
A 3 stars hotel.
Great location, 15 min walk from Mariahilfer. It was my second time i have been to this hotel. Very tiny room, no refrigerator, no kettle. There was a problem with the faucet, very noisy room. Every time I got back to my room at the end of the day my card didn't work. I was sure that I will get the same type of room as I got 3 years ago. It wasn't even close to the great experience that I've had 3… Great location, 15 min walk from Mariahilfer. It was my second time i have been to this hotel. Very tiny room, no refrigerator, no kettle. There was a problem with the faucet, very noisy room. Every time I got back to my room at the end of the day my card didn…
User: Margaret D
Trip type: Family
Terrible service
The bar in the hotel was a joke,they had no vodka the second night,they ran out of bear and also twice when we ordered drinks they didn't bring them ,we ended up leaving the hotel after being ignored, no kettle in room ,would definitely not stay here againThe bar in the hotel was a joke,they had no vodka the second night,they ran out of bear and also twice when we ordered drinks they didn't bring them ,we ended up leaving the hotel after being ignored, no kettle in room ,would definitely not stay here again
User: skeletoncrew
Trip type: Couples
It was ok
I booked a Superior Room because of the fridge, but bizarre check-in experience put a dampener on our stay right from the get-go. Upon arrival, the receptionist informed me with absolute confidence that no room in the entire hotel had a fridge. He insisted that if we wanted our drinks cooled, we had to bring them down to the front desk and they will cool it in their fridge in the back. Even when I… I booked a Superior Room because of the fridge, but bizarre check-in experience put a dampener on our stay right from the get-go. Upon arrival, the receptionist informed me with absolute confidence that no room in the entire hotel had a fridge. He insisted tha…
User: rmanoj
Trip type: Couples
Good hotel close to the station
We stayed here for one night in July 2026.Pros:1) The location is great. It is a very short walk from the Westbanhof and easy to get to/from via tram/metro/train.2) There are plenty of eating options next to the hotel.3) The check-in/check-out process was smooth and the staff was helpful and courteous and spoke good English.4) The rooms and bathrooms were spacious and clean.5) The place is quiet a… We stayed here for one night in July 2026.Pros:1) The location is great. It is a very short walk from the Westbanhof and easy to get to/from via tram/metro/train.2) There are plenty of eating options next to the hotel.3) The check-in/check-out process was smoo…
User: SparklinDiamond
Trip type: Couples
Basic but great location
This hotel honestly was the perfect location for us, and the cheapest we could find and that’s why we chose it. Being right next to a major train station with its own tram stops and underground stops was essential. It also had a Billa (supermarket), Lidl, McDonald’s and Ikea right next to it for food. The staff were friendly and our plane was severely delayed so we didn’t get to check in till 1.30… This hotel honestly was the perfect location for us, and the cheapest we could find and that’s why we chose it. Being right next to a major train station with its own tram stops and underground stops was essential. It also had a Billa (supermarket), Lidl, McDo…

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