Eventhotel Pyramide

Recent Reviews: 76

• User: Danijela J

  Trip type: Business

  A very disappointing experience with the hotel staff

  A very disappointing experience with the hotel staffAfter checking out of the hotel, I returned the same day to the reception because I had forgotten a personal item in my room. The staff told me they had found it and would bring it to me in a few minutes — however, no one ever showed up. I came back again a few hours later, but still received no information or any honest, concrete response.I felt… Read moreA very disappointing experience with the hotel staffAfter checking out of the hotel, I returned the same day to the reception because I had forgotten a personal item in my room. The staff told me they had found it and would bring it to me in a few minutes — ho… Read more

• User: rajkk

  Trip type: Couples

  Let down by staff.

  Was put up at this hotel by an air-lines upon cancellation of flight and had to spend two days there.Among the stranger hotels we found ourselves in and would probably have never booked here oneself. It's away from the city and catering more for events, conferences and local commercial requirements.Not the place for individual tourists. Infrastructure seemed dated and less-maintained at places.Exc… Read moreWas put up at this hotel by an air-lines upon cancellation of flight and had to spend two days there.Among the stranger hotels we found ourselves in and would probably have never booked here oneself. It's away from the city and catering more for events, confer… Read more

• User: davideX537KD

  Trip type: Couples

  Comfortable with good amenities

  The hotel was obviously a real luxury resort in its day. Beginning to look a little tired around the edges but still quite a pleasant stay. The hotel has amazing wellness facilities including pools, sauna, gym etc, however, a bit of a complex journey finding them. Breakfast was pretty ordinary, however, you might luck in and get the premium breakfast restaurant, for us we were waved into the very… Read moreThe hotel was obviously a real luxury resort in its day. Beginning to look a little tired around the edges but still quite a pleasant stay. The hotel has amazing wellness facilities including pools, sauna, gym etc, however, a bit of a complex journey finding t… Read more

• User: michelle d

  Trip type: Friends getaway

  Very poor customer service

  The worst customer service I have ever experienced. Staff were so rude, unfriendly and dismissive. Restaraunt and bar understaffed and took 45 to 60 minutes to serve you and take your order. No tea or coffee making facilities in your room so had to wait until the restaraunt was open before you could have one.The worst customer service I have ever experienced. Staff were so rude, unfriendly and dismissive. Restaraunt and bar understaffed and took 45 to 60 minutes to serve you and take your order. No tea or coffee making facilities in your room so had to wait until… Read more

• User: mkhandan992

  Trip type: Couples

  Beautiful place but very poor service

  The rooms are well kept and maintained, but there are no kettles or any other conveniences in the room.The lobby is well decorated and presented. However, they are hopelessly under staffed to the point that when we arrived on the 13/09/2024 none of the restaurants were opened for dinner. We were asked to go to the bar for dinner, but there were only 3 staff working. We waited for 45 minutes and le… Read moreThe rooms are well kept and maintained, but there are no kettles or any other conveniences in the room.The lobby is well decorated and presented. However, they are hopelessly under staffed to the point that when we arrived on the 13/09/2024 none of the restaur… Read more