elaya hotel vienna city west, Trademark by Wyndham

Recent Reviews: 566

• User: Mash18

  Trip type: Friends getaway

  Budget hotel that is well located

  second worst hotel we stayed at during the trippros:- location location location - very close to train and main shopping area filled with stores, cafes, restaurants and bars. despite that it was quiet at night- room was a good size and the beds were okay but a little too soft on the edges- service: when we brought up an issue with the room they offered a free room change - breafkast was good - had… Read moresecond worst hotel we stayed at during the trippros:- location location location - very close to train and main shopping area filled with stores, cafes, restaurants and bars. despite that it was quiet at night- room was a good size and the beds were okay but a… Read more

• User: GriswoldSalute

  Trip type: Couples

  Dirty rooms. Incompetent staff.

  We booked this room for 4 nights through Tripmasters (so we prepaid through them). When we checked in the inexperienced staff associate said we hadn't paid and wanted to charge our card. I talked her into at least letting us wait until checkout because we could log into our Tripmasters account and show her the voucher by then. She made us talk to her manager (who confirmed that we were paid in ful… Read moreWe booked this room for 4 nights through Tripmasters (so we prepaid through them). When we checked in the inexperienced staff associate said we hadn't paid and wanted to charge our card. I talked her into at least letting us wait until checkout because we coul… Read more

• User: Sarah S

  Trip type: Solo travel

  Random guest came in my room at 1am

  At approximately 1:00 a.m. during my stay, another guest entered my occupied room after the hotel mistakenly assigned my room to them and issued them a key. This was a serious breach of my privacy and personal safety and left me feeling very unsettled as a solo female traveller.Mistakes can happen, but what has been even more disappointing is the complete lack of communication afterward. I emailed… Read moreAt approximately 1:00 a.m. during my stay, another guest entered my occupied room after the hotel mistakenly assigned my room to them and issued them a key. This was a serious breach of my privacy and personal safety and left me feeling very unsettled as a sol… Read more

• User: Chris H

  Trip type: Friends getaway

  Don't bother!!

  What a nightmare! We booked this hotel via Expedia (one of 3 during a trip) as a group of 4. One of our travellers was moved to another hotel 15 minutes away. Hotel stated they thought she was travelling alone!. After a couple of hours when we arrived we had to move a couple to the other hotel and send the two single ladies to Hotel Elaya. No one wanted to leave a lady on her own but the hotel did… Read moreWhat a nightmare! We booked this hotel via Expedia (one of 3 during a trip) as a group of 4. One of our travellers was moved to another hotel 15 minutes away. Hotel stated they thought she was travelling alone!. After a couple of hours when we arrived we had t… Read more

• User: Peter G

  Trip type: Couples

  Hazard to health

  Logged in ok looked ok but our Bathroom was disgusting room 406 . Complaint was not getting any where,no room change offered (only English speaker) fortunately a colleague was a German speaker which changed their view on the problem. Finally offered a change of room. Door frame held together Breakfast was a challenge every morning guess what was available and in working condition. Not very Gluten… Read moreLogged in ok looked ok but our Bathroom was disgusting room 406 . Complaint was not getting any where,no room change offered (only English speaker) fortunately a colleague was a German speaker which changed their view on the problem. Finally offered a change o… Read more