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Mercure Welcome Melbourne

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Mercure Welcome Melbourne

melbourne vic, australia

About Mercure Welcome Melbourne

location

The hotel is located in the very heart of Melbourne, within walking distance of shopping precincts, historic theatres, restaurants and bars, whilst numerous sporting venues are a simple tram ride away. Vibrant Bourke St Mall is metres away. Nearby points of interest include Regent Theatre and Old Melbourne Gaol. Melbourne Tullamarine Airport is about 25 km from the hotel.

facility

330 non-smoking rooms are located on 12 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

sport

Guests can enjoy a selection of sport and entertainment options. Leisure activities and facilities at the hotel include cycling/mountain biking, a gym and a spa or, for a fee, massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Mercure Welcome Melbourne

Facilities

24-hour receptionAir conditioningBar(s)Bicycle HireCaféCar ParkConference RoomCurrency ExchangeDisability-friendlyHotel SafeLaundry ServiceLiftsMedical AssistanceRestaurant(s)Restaurant(s) with high-chairsRestaurant(s) with non-smoking areaRoom ServiceShopsTV RoomWifi

Hygiene

ALLSAFE (Accor/Bureau Veritas)Contactless check-in/-outContactless paymentContactless room serviceEnhanced cleaning programmeHand sanitiserHealth checks on staffHousekeeping only upon requestHygiene training for staffMedical teleconsultationNo high-touch furnishingsNo high-touch furnishings in public areasPackaged mealsProtective equipment for employeesProtective hygiene screensProtective masks for guestsSanitiser dispenserSocial distancing regulationsUse of commercially available disinfectants

Meals

à la carte Dinnerà la carte LunchBreakfast Buffet

Sport/Entertainment

Children's EntertainmentMassage

Location

Map preview
Melbourne CBD, Melbourne - VIC, Australia

265 Little Bourke Street

What's nearby

  • Park200m
  • Underground/Over ground Station200m
  • River200m

Check-in from 2:00 PM · check-out by 11:00 AM

User Rating & Reviews

3.5

Good

4962 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent736
  • Very Good1962
  • Average1466
  • Poor490
  • Terrible308

Recent Reviews: 4962

  • User: Andrew B

    Trip type: Couples

    Basic hotel but a great location

    17 May 2026

    We spent a few days here attending a nearby symposium. Location is great- absolutely central and surrounded by bars, restaurants and shopping. Our room though was very small. More suited to an overnight stay rather than several days. Depressing view of dirty r…

  • User: L G

    Trip type: Friends getaway

    Do not stay here!

    11 May 2026

    1 starThis is one of the worst hotel experiences I’ve had in Melbourne and absolutely nowhere near what should qualify as a 4-star property under the Accor brand.The beds were genuinely awful, completely worn out, uncomfortable, and clearly overdue for replace…

  • User: Trip19109402658

    Trip type: Family

    Just don't

    11 May 2026

    Where do I start? Only one elevator working so VERY long waits to get to my desired floor. It was full and I was unable to enter the elevator on multiple occasions, I was only there 3 days. The small box of chocolates offered as compensation was a joke. The ro…

  • User: Celina G

    Trip type: Couples

    Room stay

    01 May 2026

    Decent location, border with Chinatown in Melbourne - gets super busy at night time. Room was smaller than expected but still decent - quiet but busy atmosphere in main area, hallway into rooms get quite loud Erdi Group, Other at Mercure Welcome Melbourne,…

  • User: DonG1702

    Trip type: Couples

    Very bad

    30 Apr 2026

    Disgusting phone services, no staff can understand English at all, constantly being put on hold and phone is disconnected at their end, after using Mercure Melbourne in little Bourke st for nearly 10 years we will never use them again, the service is very unre…

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