Crystalbrook Byron

Recent Reviews: 1452

• User: Jen L

  Trip type: Solo travel

  Budget Standards at Luxury Prices

  After reading glowing reviews and articles describing Crystalbrook Byron as a luxury rainforest retreat, I expected to leave feeling relaxed, refreshed and restored. Instead, I left feeling significantly worse than when I arrived, so drained that I skipped activities I had been looking forward to.What disappointed me most was the gap between expectation and reality. A musty room with mould concern… Read moreAfter reading glowing reviews and articles describing Crystalbrook Byron as a luxury rainforest retreat, I expected to leave feeling relaxed, refreshed and restored. Instead, I left feeling significantly worse than when I arrived, so drained that I skipped act… Read more

• User: karlgz

  Trip type: Couples

  Amazing place

  Very surprised how exceptional this resort is From the time we arrived the staff were fantastic The room we stayed in was one of the best it was in the rainforest nice and quiet and relaxing Food was very nice we have no complaints just praise for the staff and chefsThe complimentary resort shuttle into town was a bonus Highly recommended this resortVery surprised how exceptional this resort is From the time we arrived the staff were fantastic The room we stayed in was one of the best it was in the rainforest nice and quiet and relaxing Food was very nice we have no complaints just praise for the staff an… Read more

• User: Shumail H

  Trip type: Couples

  Poor service and cleanliness below average.

  The maintenance and cleanliness is below average. There was mold and hair everywhere and i think blood on the wall.The dryer and washer was cleaned after previous guests. The service staff need a class in service specially the cleaners. Parking is also very limited and the gym is a shoe box. The resteraunt menu was also sticky and had food on it. For $450 you’d expect for it at least to be clean.… Read moreThe maintenance and cleanliness is below average. There was mold and hair everywhere and i think blood on the wall.The dryer and washer was cleaned after previous guests. The service staff need a class in service specially the cleaners. Parking is also very li… Read more

• User: darkvoice

  Trip type: Family

  In total no recommendation

  The location and surroundings are nice, but the rooms are old and not worth the price. The pool and bar areas are nice, with a beautiful ambience. The staff ranged from excellent to poor, which came as a negative surprise. The quality of breakfast and dinner was OK, but too expensive for what was on offer. I recommend eating in the city.The location and surroundings are nice, but the rooms are old and not worth the price. The pool and bar areas are nice, with a beautiful ambience. The staff ranged from excellent to poor, which came as a negative surprise. The quality of breakfast and dinner w… Read more

• User: Niki B

  Trip type: Family

  Beautiful and relaxing retreat with lovely accommodation

  We were travelling so was able to get the local bus from the coach station right to the door of the Hotel. The Hotel is gorgeous, the people are friendly and helpful and the rooms were divine. When we arrived we were early, so left our bags and wondered down to the beach through what seemed like a rainforest, it was beautiful.We were offered our room early as it started to rain, then proceeded to… Read moreWe were travelling so was able to get the local bus from the coach station right to the door of the Hotel. The Hotel is gorgeous, the people are friendly and helpful and the rooms were divine. When we arrived we were early, so left our bags and wondered down t… Read more