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Pan Pacific Hanoi

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Pan Pacific Hanoi

locationHanoi, Hanoi and North

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About Pan Pacific HanoiAbout Pan Pacific Hanoi

Location

This family-friendly, business hotel is situated in a well-known area next to West Lake and near to the Ho Chi Minh Mouselium. The centre of Hanoi is some 4 km from the hotel, whilst attractions such as Hand Gai Street (5 km), the Water Puppet Theatre (5 km), the Literature Temple (3 km) and Hoan Kiem Lake (5 km) are all in the near vicinity. Guests will enjoy shopping for lacquer ware, ceramics, silver and embroidery along the district’s tree-lined avenues.

Facility

23 suites, 36 apartments and 294 double rooms are located on 20 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available. Events such as conferences, symposia, lectures etc., but also simple day-to-day business, can easily be arranged with the help of the secretarial service and the conference service.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.

Sport

A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. Those who wish to stay active while on holiday can enjoy on-site cycling/mountain biking. For a fee, tennis is also available. The hotel offers numerous indoor sports, including a gym, yoga, callisthenics and aerobics or, for a fee, bowling. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a dining room, a breakfast room, a café, a bar and a pub. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Pan Pacific Hanoi Amenities at Pan Pacific Hanoi

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pub(s)

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

    • -

      Shops

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Around this property:

Lake

100 m

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

1524

Very Good

825

Average

207

Poor

51

Terrible

38

Recent Reviews: 2644

  • User:Tilahun D

    Trip type:

    Nice place

    rating20 Dec 2025

    Nice hotel, excellent service, clean and spacious room. The pacific lounge experience was excellent- very nice, helpful and welcoming lounge staffs (Giang/ Christina, Duka, Thao, Yen).

  • User:Jarod M

    Trip type:

    Beautiful hotel

    rating19 Dec 2025

    The hotel is beautiful and located right by West Lake. The rooms are spacious and comfortable, and the staff are friendly. It’s a bit far if you want to stay in the Old Quarter, but the breakfast is...

  • User:Yared K

    Trip type: Business

    Great hotel

    rating18 Dec 2025

    Very good and clean hotel, nice room, good food and great service at the Pacific lounge.The area around the hotel is nice, good for walking along the lake. The view from the room is wonderful. The...

  • User:NorthStar20453370058

    Trip type:

    Never recommend this hotel

    rating08 Dec 2025

    Highly unprofessional service, very rude and inhospitable Even to refill room service essentials they feel bad Highly displeased with the service Never respond positively

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