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The Lucerne

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The Lucerne

locationUpper West Side, New York Area - NY

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About The LucerneAbout The Lucerne

Location

This hotel lies at the heart of the Upper West Side, near Central Park.

Facility

The hotel was built in 1904. The hotel welcomes guests in a 12-storey building with a lift and 184 rooms. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the car park for a fee. Further services include a 24-hour security service, a babysitting service, a childcare service, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Children's beds can be requested for younger guests. Valuables can be securely stored in a safe. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A spa, beauty salon and massage treatments are available in the wellness area.

Meals

Various dining options are available, including a dining room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Lucerne Amenities at The Lucerne

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

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      Disability-friendly

    • -

      Hairdresser

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Massage

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      Sauna

    • -

      Tennis

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

1973

Very Good

1123

Average

232

Poor

84

Terrible

80

Recent Reviews: 3492

  • User:Debbie W

    Trip type: Family

    College student pickup

    rating22 Dec 2025

    I can't say enough about the hotel. Perfect location and so close to the subway. The atmosphere is so professional. The room size was perfect for us. The value for where you are located is great...

  • User:garybW6149GW

    Trip type: Friends getaway

    Wonderful uptown hotel convenient to all New York City has to offer

    rating19 Dec 2025

    We have stayed at the Lucerne Hotel on many occasions and as always, it was excellent. The staff are friendly and helpful, rooms comfortable and pristine, and the location is an easy walk to Central...

  • User:FarAway46891868959

    Trip type:

    Very good hotel

    rating05 Dec 2025

    Room was spacious, as was the bathroom. HVAC worked well and was very responsive. The restaurant was extremely convenient and provided excellent food. My one disappointment was the lack of...

  • User:Anna B

    Trip type: Solo travel

    Excellent location, but hotel was tired and old

    rating02 Dec 2025

    I never write reviews but feel compelled to as I read others' reviews before booking The Lucerne and felt quite misled when I arrived. I'll start with the positives. First, the location is...

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