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Mur Hotel Neptuno

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Mur Hotel Neptuno

locationPlaya del Ingles, Gran Canaria

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About Mur Hotel NeptunoAbout Mur Hotel Neptuno

Location

This charming hotel lies right at the centre, only a few minutes walk from the beach (900 km away). Jumbo Shopping Centre with countless shops, bars and restaurants is to be found in the immediate vicinity. Public transport departs from a stop directly in front of the hotel.

Facility

The hotel has 171 non-smoking rooms, which are located on 5 storeys and are reachable by lift. The reception desk in the lobby is staffed round the clock. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is on hand for guests' business and communication needs.

Rooms

Rooms are equipped with air conditioning. A balcony is among the standard amenities of some rooms. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. A waterslide guarantees plenty of fun for young and old, and the pool bar provides sustenance and refreshing drinks. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers golf. Indoor facilities and activities also include a gym and table tennis or, for a fee, billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Live music and a casino are also options for entertainment.

Meals

The hotel includes a non-smoking restaurant and a bar. Catering options include half board and all-inclusive. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Mur Hotel Neptuno Amenities at Mur Hotel Neptuno

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Casino

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      Conference Room

    • -

      Foyer

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      Games room

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Golf

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

LocationLocation

Around this property:

Public Transport

10 m

Beach

900 m

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

1304

Very Good

672

Average

243

Poor

67

Terrible

50

Recent Reviews: 2336

  • User:124gabs

    Trip type:

    Fettish pride Holiday

    rating10 Nov 2025

    Arrived at our favourite hotel, from the Start,it was brilliant, glass of cava on arrival, the room was decorated for our 12th Anniversary, and a bottle of Moet champagne, the cleaners above and...

  • User:Tomaz C

    Trip type:

    Yumbo lovers

    rating29 Oct 2025

    Having stayed at several hotels in the area, I personally find it hard to justify the slightly higher price of the Neptuno — though overall, I did have a good stay. Location: If you plan to spend...

  • User:AlanCHarper

    Trip type:

    Another great holiday here.

    rating27 Oct 2025

    This is our 5th visit to this hotel (always through Jet2 Holidays). There have been a few changes in the booking options ( ie, you can select and pay for alternative rooms ), and we chose a pool view...

  • User:Richard C

    Trip type:

    This hotel never disappoints...

    rating20 Oct 2025

    I’ve just returned from another wonderful 10-night stay at the Neptuno Hotel, and honestly, I can’t wait to go back again! This place never disappoints. I stayed in one of their preferred rooms on a...

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