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The Sens Cancun

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The Sens Cancun

locationZona Hotelera, Cancun (and vicinity)

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About The Sens CancunAbout The Sens Cancun

Location

Perfect for beach holidaymakers, families, young people and singles, this resort is situated on a main road in Cancun, right by the sea. The centre can be reached within approximately 5 km.

Facility

The resort was modernised in 2024. Guests have a choice of 31 junior suites, 12 suites and 130 double rooms. At the air-conditioned resort, guests are welcomed in the lobby with -hour reception desk and a -hour check-in/check-out service. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service (on request and for a fee), a car hire service, medical assistance, a transfer service, translation services, a laundry service, a hairdresser, a page service and a hotel doctor. A business centre with projector, a flip chart and pens and photocopier is available. Larger events can be organised with the help of the conference service.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms include a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge). A turndown service provides guests with additional comfort in the evening hours. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products.

Sport

While the adults swim a few laps in the outdoor pool (no extra charge), children can enjoy splashing about in their own swimming area. The sun loungers are perfect for soaking up some sun. The pool bar serves a selection of refreshing drinks. For guests who wish to keep active, beach volleyball and jogging are available. Guests can partake in various water sports, including kayaking and aquafit. In addition, jet skiing is offered for a fee. Sport and leisure facilities at the resort include a gym, yoga and pilates. Various wellness options, such as a spa, a beauty salon, massage treatments and anti-ageing treatments, are offered for a fee. The resort offers plenty of activities and entertainment options, including an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. All-inclusive is offered as a catering option. For breakfast (), lunch and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options. Diet meals, gluten-free meals, vegetarian dishes, children's meals and vegan food can be prepared on request. The resort also offers snacks. The show cooking is a particularly special attraction. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at The Sens Cancun Amenities at The Sens Cancun

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Foyer

    • -

      Games room

    • -

      Hairdresser

    • -

      Kids Club

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Wifi

  • Hygiene

    • -

      Additional safety measures in catering

    • -

      Contactless payment

    • -

      Hand hygiene training for employees

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Intensified room cleaning

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

    • -

      Sanitiser dispenser

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      All inclusive

    • -

      Drinks Included

    • -

      Special Diet

  • Sport/Entertainment

    • -

      Aqua aerobics

    • -

      Beach Volleyball

    • -

      Children's Entertainment

    • -

      Children's Pool

    • -

      Entertainment Programme

    • -

      Gym

    • -

      Jet Skiing

    • -

      Massage

    • -

      Outdoor Pool(s)

    • -

      Sun loungers

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

3345

Very Good

1379

Average

799

Poor

458

Terrible

575

Recent Reviews: 6556

  • User:Liz S

    Trip type:

    Terrible!!

    rating25 Aug 2025

    This is attached to the Sens hotel. DO NOT GO HERE!! Terrible experience from start to finish. Old and unkept rooms and grounds. Tiles coming off the pool floor and walls. Just dirty and old. Not a...

  • User:Boatrighta

    Trip type:

    Much left to be desired

    rating20 Aug 2025

    We came here for a family trip of 4. Myself, my husband, my 9 yr old son and my brother in law. I want to start with, we are a very low maintenance family so I was very open to the experience that I...

  • User:Melina C

    Trip type:

    HORRIBLE HOTEL! DON’T STAY!

    rating08 Aug 2025

    If I could give a negative rating, I would — but since there’s no option for that, 1 star will have to do, though it’s more than they deserve. First of all, there is no AC in the hotel. With the...

  • User:Karen N

    Trip type:

    Don't let the pictures fool you!

    rating31 Jul 2025

    Don't be deceived by its looks, this place was a dump! First when we arrived at the hotel they took us to this room on the side to check in. I thought this was strange because in the 40+ years I've...

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