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ARCOTEL Onyx Hamburg

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ARCOTEL Onyx Hamburg

locationGermany, Hamburg

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About ARCOTEL Onyx HamburgAbout ARCOTEL Onyx Hamburg

Location

This design hotel is located right in the heart of Hamburg. Its setting is especially ideal for business travellers as well as families.

Facility

7 junior suites, 5 suites, 2 apartments, 215 single rooms and 215 double rooms are located on 7 storeys and can be reached by lift. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include room service, an alarm call service, a laundry service and a page service. Complimentary newspapers are available. A business centre with projector and a flip chart and pens is available. Larger events can be organised with the help of the conference service. A conference room is available for conferences, lectures and meetings.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television with satellite channels, a radio and WiFi are provided as well. A selection of pillows ensures a comfortable stay. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book 2 wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Various dining options are available, including a breakfast room, a café and a bar. A delicious breakfast provides energy for the rest of the day. Gluten-free meals, vegetarian dishes, lactose-free food and vegan food can be prepared on request. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Meals

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at ARCOTEL Onyx Hamburg Amenities at ARCOTEL Onyx Hamburg

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Garage

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      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Pets

    • -

      Room Service

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

LocationLocation

Around this property:

Underground/Over ground Station

150 m

Bus Station

150 m

Park

300 m

Train Station

3 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

591

Very Good

419

Average

84

Poor

20

Terrible

31

Recent Reviews: 1145

  • User:gish27

    Trip type: Friends getaway

    Good location

    rating28 May 2025

    Stayed here in may 2025, the hotel is located on the reeperbahn and a short walk away from the clubs and pubs and cafes, room was clean and bed was comfortable...could do with some vending machines...

  • User:Jakub M

    Trip type:

    Very bad experience.

    rating31 Dec 2024

    Very rude staff at reception, i had to raise complaint to area manager, i will never use this hotel again. I have change the last minute booking for 12 rooms elsewhere, My company will not use this...

  • User:Antonia d

    Trip type:

    Nice hotel and very well located. 2 points of attention!

    rating11 Nov 2024

    Nice hotel and very well located! Breakfast was also perfect and the staff was nice and friendly. Only 2 points of attention: our room was certainly not very clean (dusty) and I do not like the Hotel...

  • User:Mackadeluxe

    Trip type: Couples

    My go to hotel in Hamburg

    rating07 Aug 2024

    I’ve stayed at this hotel 3 times and I’m always very satisfied. The location is perfect at the start of Reeperbahn, the rooms are big and clean and the staff are friendly (especially one of the...

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