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Holiday Inn Express & Suites Ottawa West - Nepean

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Holiday Inn Express & Suites Ottawa West - Nepean

locationDowntown, Ottawa-ON

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About Holiday Inn Express & Suites Ottawa West - NepeanAbout Holiday Inn Express & Suites Ottawa West - Nepean

Location

This hotel is located in the heart of Ottawa.

Facility

The hotel has a lift and features 115 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Guests of the hotel are welcome to relax in the garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a car hire service, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, aerobics, a spa and a sauna.

Meals

The dining area includes a restaurant and a café. A continental breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Holiday Inn Express & Suites Ottawa West - Nepean Amenities at Holiday Inn Express & Suites Ottawa West - Nepean

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

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      Golf

    • -

      Gym

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      Heated Pool(s)

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      Indoor Pool

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

    • -

      Tennis

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

174

Very Good

127

Average

26

Poor

13

Terrible

16

Recent Reviews: 356

  • User:shubham p

    Trip type:

    Great staff

    rating13 Nov 2025

    Great staff! Kamal made my checkin super smooth. Thanks The hotel delivered a really comfortable and relaxing stay. The room was clean, spacious and well-maintained, with all the essentials placed...

  • User:Relax03067256867

    Trip type:

    Front Desk Performance Appreciation – Harshal

    rating05 Nov 2025

    Harshal has been very good and supportive, even while the team is understaffed. He manages multiple responsibilities efficiently and continues to maintain a positive and helpful attitude. His...

  • User:Akira A

    Trip type:

    Great experience

    rating01 Oct 2025

    Kamal was amazing! Absolutely great service and was very helpful! We were upgraded from a standard king to a suite which was very spacious. Fitness facilities and breakfast were convenient.

  • User:Terri F

    Trip type: Couples

    Road trip

    rating02 Aug 2025

    On a last minute road trip with nothing booked ahead. Stopped in late in the evening and managed to get a room. Nice, clean and modern. Even for a busy hotel. Was surprised that it was pet friendly...

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