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Hotel Grand Chancellor Townsville

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Hotel Grand Chancellor Townsville

locationTownsville, Townsville - QLD

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About Hotel Grand Chancellor TownsvilleAbout Hotel Grand Chancellor Townsville

Location

This hotel is located in the heart of Townsville's business and shopping district. Guests will find award-winning dining, nightlife (Flinders St night clubs), entertainment, major tourist attractions and the Townsville Convention and Exhibition Centre all within walking distance. It is 1 km to the Pure Pleasure Cruises terminal and the Reef HQ Aquarium and 2 km to The Strand beach. Castle Hill is 5 km, Magnetic Island is 8 km and it is 65 km to Mt Spec National Park. Gladstone Airport is just 7 km away.

Facility

40 suites, single rooms and 159 double rooms are located on 20 storeys and can be reached by lift. The reception desk in the lobby is staffed round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Some rooms have a balcony, which gives guests additional space for rest and relaxation. Rooms include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym, callisthenics and a sauna.

Meals

The dining area includes a restaurant with air conditioning and a bar. Breakfast and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Grand Chancellor Townsville Amenities at Hotel Grand Chancellor Townsville

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

Around this property:

Nightclub

1 km

Beach

2 km

Golf Course

5 km

Park

65 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

577

Very Good

420

Average

123

Poor

57

Terrible

51

Recent Reviews: 1228

  • User:WorldTravellerOz

    Trip type: Couples

    Caveat Emptor

    rating26 Jul 2025

    Means let the buyer beware. I stayed at this hotel chain in Hobart and was blown away how good it was. Certainly can’t say the same about this place. It’s like no one who works here cares about...

  • User:Samantha T

    Trip type:

    Terrible experience

    rating05 Jul 2025

    Maybe it was good once upon a time but it is terrible now.. In town for a family footy trip ( other members of club all had similar experience) On arrival was informed the price had nearly doubled...

  • User:Caroline B

    Trip type: Couples

    Perfect Location in downtown Townsville

    rating19 May 2025

    Very clean, spacious rooms. Helpful staff. Bed comfortable. It is an older hotel but has had some renovations. New carpet. Great location, opposite Cowboys Club so if you don’t want to eat in the...

  • User:Jojo B

    Trip type: Solo travel

    Won't stay again

    rating19 May 2025

    Too expensive $225.one night.plus $15 per night parking ..Unknown requirement $100 key deposit Not refunded in 2 days as stated by staff No microwave coffee machine didn't work and room was...

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