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Mercure Resort Hunter Valley Gardens

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Mercure Resort Hunter Valley Gardens

locationPokolbin, Hunter Valley - NSW

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About Mercure Resort Hunter Valley GardensAbout Mercure Resort Hunter Valley Gardens

Location

This hotel is located in Pokolbin.

Facility

The hotel has a lift and features 72 rooms, including 4 suites and 57 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite and pay-per-view channels, a radio, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex guarantees comfortable swimming with its soothing salt water and children's swimming area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, crazy golf, golf and horse riding. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Resort Hunter Valley Gardens Amenities at Mercure Resort Hunter Valley Gardens

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Saltwater Pool

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

395

Very Good

507

Average

230

Poor

73

Terrible

62

Recent Reviews: 1267

  • User:Diana C

    Trip type: Friends getaway

    Very disappointed

    rating28 Aug 2025

    First problem was understaffed and we waited so long in the restaurant to be given menus , then another long wait for our orders to be taken . One overwhelmed lady was trying to do it all . Our wine...

  • User:Diana C

    Trip type:

    Very disappointed

    rating28 Aug 2025

    We stayed for 2 nights with friends to celebrate our wedding anniversary Firstly the restaurant was understaffed and we waited for nearly half an hour for our orders to be taken and then they...

  • User:Graham B

    Trip type:

    Fine for a short stay

    rating25 Aug 2025

    Good location to get around the hunter. Rooms and facilities were as expected for a Mercure - nothing spectacular but fine if you are spending your time out and about which we were. Stay were super...

  • User:John987123

    Trip type: Family

    Good place.

    rating19 Jul 2025

    Our go to place in the Hunter Valley. If you are looking for a 5 star resort, stay away. This place is great for families visiting the gardens or the quick trip. Stayed a few times over the years...

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