Rome Florence Venice Ischia or Sorrento or Sardinia

We chose Hotel Villa Glori for our couple’s holiday and wish we hadn’t! After a long day of travelling, upon arrival we were told there was a ‘problem’ with our room although the receptionist did not go into specifics. The only other option was to give us two single rooms on two separate floors of the hotel and either we could share or sleep apart for the first night. I was uncomfortable with this option, so we asked if there was any other alternative to which we were told there wasn’t. The single room was TINY and the aircon didn’t work. It was an extremely disappointing first night! The following morning the receptionist told us that as compensation we could ‘have something out of the minibar maybe’. We don’t drink alcohol, and the other items in the minibar were valued at around 5/6 euro on average. So, according to this hotel’s logic, a can of Coke or a chocolate bar is the equivalent to a one night stay in a double room! We explained that we knew the rooms had quite the price disparity and that we felt some sort of financial compensation was needed for this. The hotel receptionist agreed that the service was poor and that we shouldn’t be paying for 4 nights in a double room, when ultimately we received 3. Management didn’t budge however, so in the end we received NO remuneration for this. We were offered 20% off our NEXT stay (?!?!?), so we have to spend MORE money at this hotel to scrape back little of what we are already owed? Again, the hotel’s logic! In summary, if you want to be sure you are staying in the room that you booked and receiving the service you have paid for, AVOID THIS HOTEL. They simply do not care about their guests once they have your money in their pockets.

We booked Hotel Villa Glori for a couple's getaway over the Easter break largely due to the positive reviews that we had read. Having just returned from the trip, I would urge anyone staying in Rome to look to stay elsewhere if you want to guarantee a stay with a hotel who has your best interests at heart. Upon arrival on Sunday 19th April, we were informed that there was a "problem" with the room that we had booked, however it was unclear exactly what this problem was even when asked. The hotel's solution was to hand us two sets of keys to two separate single rooms on different floors of the hotel and to offer us the choice between sharing one single room or just staying separately for the first night of the trip. We asked if there was any possible alternative as obviously we had booked a trip as a couple, not to stay in separate rooms on separate floors, however we were told there was absolutely no other option. The single rooms themselves (Room 304 and Room 404) were exceptionally small. The floorplan of the en-suite bathroom I would imagine was bigger than the actual bedroom, to the extent that we kept our suitcase in the bathroom overnight as there simply was not space in the bedroom. Clearly we couldn't begin to unpack as we would need to move rooms at some point on the second day of our trip. We queried the issue at reception and were offered "maybe a free drink from the minibar" as renumeration; the door was effectively shut on any kind of financial compensation from the minute that the issue arose, and clearly a can of coke from the minibar, although priced at €5(!!!) did not compensate for the issue. We fully accept that sometimes unfortunate things do happen that are outside of anyones control, however the way that the issue was dealt with was, in truth, extremely poor. Not once were we approached to attempt to solve the issue - all communication was instigated ourselves. Ultimately, we have left the hotel having paid for 4 nights in a double room, despite not having this room available for 25% of our stay at the hotel. Credit where it is due to the receptionist who did try her best to secure some kind of financial renumeration, was very apologetic and accepted that the service was poor. Her hands were clearly tied by management who eventually offered 20% off of our next stay with the hotel. In short, meaning that once the hotel have your money, you'll need to pay them more before being compensated for any issues completely beyond your control. We left, unfortunately, with a sour taste in our mouths and were left feeling simply not cared about enough to come to a sensible conclusion. I explained that I would be happy to pay for the price of a single room for the first night, but given that they are valued at a significantly lower value than the double room that we had paid for, I would like the difference given back to me, however this simply was not on the cards from the hotel's point of view and we eventually gave up wasting our time, after having paid another £50 that we owed for the city tax which is not factored into the initial booking. Overall, the presentation of the hotel is okay - 4 stars seems a little generous for the standard of rooms/facilities within the hotel. The breakfast options are varied, however the room is fairly small and at busy periods we found that the room was often full, meaning guests had to either wait for a table to come free or skip the breakfast that had been paid for. Overall, I would certainly never book with this hotel again and would implore anyone to look elsewhere, if for nothing else, to avoid any chance of running into the same issues that we experienced, having the first night of the stay ruined and being expected to pay full price for the pleasure of a room that was not available.