Moon Palace Cancun

Cancun, Cancun

39362 reviews

75 PHOTOS

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3531 571 2617

Located in Cancún leisure centre, this luxury hotel lies just 8 km from the airport and within metres of links to the public transport network. It is 35 minutes by taxi to the centre where guests will discover bars, restaurants and nightclubs.

Facilities

Basic Facilities

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, 1 non-smoking room and 1 smoking room.

Room Facilities

4060 rooms, including 2031 double rooms, await guests at this complex, which includes a reception desk. Valuables can be securely locked in the safe. Wireless internet access allows guests to stay connected while on holiday. Wheelchair-accessible facilities are available. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service and a hairdresser.

Meals Facilities

Various dining options are available, including a non-smoking restaurant, a dining room and a bar. Catering options include bed and breakfast and all-inclusive. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet and a set menu) and dinner (a buffet, à la carte and a set menu) offer something for everyone. Special meals, including diet meals, are also available. The complex also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.

Basic Facilities

Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Conference Room
Games room
Garage
Hairdresser
Hotel Safe
Internet access
Kids Club
Laundry Facilities
Laundry Service
Lifts
Medical Assistance
Mini disco
Newspaper kiosk
Nightclub
Playground
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Small supermarket
Theatre
Waterslide
WLAN access

Room Facilites

Air conditioning
Balcony/Terrace
Bathroom
Bathtub
Central Heating
Direct dial telephone
Fridge
Hairdryer
Heating (individually regulated)
Internet access
Live music
Lounge
Minibar
Radio
Safe
Satellite/cable TV
Shower
Snack Bar
Stereo
Tea/coffee maker
TV
Wheelchair access

Sports

Aerobics
Basketball
Beach Volleyball
Billiards/Snooker
Children's Entertainment
Children's Pool
Cycling/Mountain Biking
Darts
Entertainment Programme
Golf
Gym
Indoor Pool
Jacuzzi
Jet Skiing
Massage
Minigolf
Number of Pools
Outdoor Pool(s)
Parasols
Pool bar
Sauna
Steam bath
Sun loungers
Sun terrace
Swimming Pool
Table Tennis
Tanning Studio/Solarium
Tennis

Meals

à la carte Dinner
All inclusive
Breakfast Buffet
Continental Breakfast
Drinks Included
Evening Buffet
Lunch Buffet
Rooftop
Set menu dinner
Set menu lunch
Special Diet

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Easy EMI Facility

Traveler Insiders

Excellent Family Hotel

Good beach Hotel

Recent Reviews:

User

Trip type:
Friends getaway

Great as always

16 Mar 2025

Nizuc was awesome as always. Great service, great weather, good food and drink. 1 thing I would change would be some kind of menu, or what food is being served on buffet, for particular day. Like indian food is friday, or whatever day it is

User

Trip type:
Family

Great service, very clean and beautiful hotel

16 Mar 2025

We only stayed for 2 days, but we have to recognize Karla from the lobby bar, her service is Amazing. She is very kind and friendly. We had a group of 12 and she was very good at coming around to offer drinks and snacks at the right times. We all had such a wonderful experience for our short stay. We want to come back to experience all of the benefits the resort has to offer, especially the golf!!!

User

Trip type:
Couples

Amazing service in the lobby bar

16 Mar 2025

Our flight was delayed 24 hrs and we stayed at moon palace for 1 night. While waiting for our transfer Karla in the lobby bar made our wait so much better with her amazing service. She was absolutely great and didn't let our drinks run dry and even brought snacks without being prompted.

1-3 of 100+ Reviews

Moon Palace Cancun