Marco Polo

Name: Marco Polo
Address: Avinguda Sant Antoni 36, Andorra, andorra
Telephone: +44-204-505-9777
Rating: 2.7

La Massana, Andorra

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About Marco Polo

location

This mountain hotel is located at the heart of a skiing area. Situated on a main road at the centre of La Massana, the capital of Andorra, Andorra la Vella, with a variety of shopping and entertainment venues is situated only 5 km from the hotel. Nightclubs, bars and restaurants are to be found in the vicinity. Links to the public transport network also lie within walking distance.

facility

121 non-smoking rooms are located on 5 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. There are a number of shops as well. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, room service, an alarm call service, a laundry service and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. Guests can relax on the balcony or terrace. Rooms include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A direct dial telephone, a television with satellite/cable channels, a stereo system and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Refreshing drinks at the poolside snack bar, followed by a dip in the pool, offer the perfect way to unwind. Guests can relax and enjoy the sun loungers and parasols provided. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, golf and horse riding. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym and billiards. A spa and massage treatments are available in the wellness area. A dance club and a casino round out the entertainment options.

meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Catering options include bed and breakfast and half board. A delicious and varied buffet is prepared for breakfast and dinner. Staff are also happy to provide children's meals. The hotel also offers special catering options.

Amenities at Marco Polo

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Cellar
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  Bicycle Hire
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  Café
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  Car Park
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  Casino
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  Conference Room
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  Currency Exchange
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  Foyer
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  Games room
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Nightclub
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  Playground
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Protective equipment for employees
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  Protective hygiene screens
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Evening Buffet
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  Half Board
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  Special Offers
Sport/Entertainment
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  Billiards/Snooker
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  Cycling/Mountain Biking
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  Golf
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  Gym
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  Horse Riding
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  Massage
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  Number of Pools
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  Parasols
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  Sun loungers
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  Swimming Pool
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  Tennis

Location

Around this property:

Bars / Pubs

50 m

Nightclub

50 m

Public Transport

50 m

Restaurants

50 m

City Centre

100 m

Cross-Country Skiing

300 m

Golf Course

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

119

Poor

Terrible

Recent Reviews: 353

User:João M
Trip type: Family
I would recommend it to everyone
19 Feb 2026
Very comfortable, the food is terrific and the atmosphere is cosy. Hotel Manager, Owner at Hotel Marco Polo, responded to this review Dear Jo,We appreciate your kind review.We are thrilled that your stay at Hotel Marco Polo left such a positive impression.It’s wonderful to hear you found our rooms comfortable and enjoyed the dining options. Our team takes pride in creating a welcoming atmosphere through attentive service and quality offerings, so your feedback truly encourages us.The entire team look forward to welcoming you back in the future. Best wishes,Hotel Marco Polo
User:María Angélica R
Trip type: Solo travel
Don't go there
18 Aug 2025
I was given a room facing the main road. You could hear everything — there was no soundproofing at all. At two in the morning, cars were speeding by. I was only able to sleep for about three hours. I feel exhausted. The bed wasn’t very comfortable. The decor is a bit outdated, and the receptionists aren’t the most welcoming. It’s not really a three-star hotel; it barely qualifies as a two-star.Me han dado una habitación que da a la vía principal. Se escuchaba todo. Sin ninguna insonorización. A las dos de la mañana coches circulando a toda velocidad. Sólo pude dormir unas tres horas. La cama no estaba muy cómoda. La decoración es un poco viaja, y los recepcionistas no son los más acogedores. No es un hotel de tres estrellas realmente. A duras penas alcanza las dos. Hotel Manager, Owner at Hotel Marco Polo, responded to this review Dear Mar,Thank you for taking the time to write a review of your recent stay.We sincerely apologize that your experience fell short of our usual standards. Our central location near ski facilities means some rooms face busier areas, though we offer superior rooms with mountain views that many guests find peaceful. Our multilingual team aims to provide welcoming service and would have gladly discussed room alternatives had we been informed during your stay. While decor varies across room categories, we acknowledge your observations and will review them with our management team.We certainly hope that we can welcome you back again. Best regards,Hotel Marco Polo
User:Chris T
Trip type: Family
B & B ski weekend in February 2024
21 Feb 2024
I consider this a good three star. The rooms were small, but clean and comfortable, and the breakfast buffet had a good hot and cold selection. A games room upstairs kept my young grandson busy whilst I enjoyed a beer. The hotel was approximately an 8 minute level walk to the ski gondola. Alejandro Tirelli, General Manager at Hotel Marco Polo, responded to this review Dear guest,We appreciate you sharing your experience at the Marco Polo Hotel. We are very happy to know that your stay was pleasant and satisfactory. We look forward to welcoming you again in the near future.Best regards.Hotel Marco Polo.
User:Liliya R
Trip type: Business
Don’t recommend
28 May 2023
I would not recommend this hotel, the people were so rude ,the hotel absolutely stank, the food was vile, the door handle on the balcony fell off and the balcony door wouldn’t shut so we had to sleep with it open which was very unsafe because it was very easy for people to climb onto the balcony, it wasn’t very clean, there was stains on the towels it was over all a very unpleasant place.
User:Kylebramhall99
Trip type: Friends getaway
Ibiza
20 Sept 2022
Really good hotel would reccomend to anyone friendly staff and very clean , shops and beaches within good walking distance, pool is nice , good music , good vibes , great cocktails and food great facilities also Alejandro Tirelli, General Manager at Hotel Marco Polo, responded to this review Dear KyleThank you very much for your nice comments.We wish to welcome you again very soonbest regardsAlejandro TirelliManager