Hotel Exe Prisma

Name: Hotel Exe Prisma
Address: C/ del Fener, 14, Andorra, andorra
Telephone: +44-204-505-9777
Rating: 4.2

Escaldes, Andorra

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About Hotel Exe Prisma

location

This hotel is located at the centre and in the tourist area of Escaldes. Restaurants, bars, nightclubs and public transport connections are all to be found nearby. The ski region of Grandvalira, with ski lifts and cross-country skiing areas, is around 6 km away. The hotel is 400 m from the spa centre of Caldea.

facility

55 rooms are located on 5 storeys and can be reached by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with air conditioning and central heating. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

There are many ways to relax or stay active at the hotel, including cycling/mountain biking, skiing, a gym and a spa. Ski passes are available locally.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. The hotel offers a wide range of catering options. Bed and breakfast and half board can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can order à la carte. Set menus are available at lunch. Staff are also happy to provide children's meals.

Amenities at Hotel Exe Prisma

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Restaurant(s) with smoking area
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Continental Breakfast
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  Half Board
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  Set menu lunch
Sport/Entertainment
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  Gym

Location

Around this property:

Bars / Pubs

50 m

Nightclub

50 m

Public Transport

50 m

Restaurants

50 m

Shopping opportunities

50 m

Ski Area

6500 m

Cross-Country Skiing

10000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

325

Very Good

288

Average

Poor

Terrible

Recent Reviews: 746

User:DeeJayReeser
Trip type: Couples
Not for a wheelchair users
25 Jul 2023
Hotel not for a wheelchair users. I can't get close to the seat to transfer on - not a roll-in shower. Soap, shampoo & shower head on the opposite wall & all mounted out of reach.Hotel Exe Prisma shouldn't advertise as with "facilities 4 disabled guests"There's plenty of room for a roll-in shower. It's design and planning fail.
User:szyder
Trip type: Solo travel
Nice breakfast, parking shortage issue
12 Nov 2022
Arriving on saturday, expect that there may be no parking available. You would need to look for a public parking - this is difficult during weekend.Rooms require renovation.Hotel located next to busy shopping area.Nice restaurant for breakfasts - I recommend it.
User:ievr
Trip type:
Never ever again stay in EXE Prisma hotel
21 Aug 2022
Never ever again stay in EXE Prisma hotelIf you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel.Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen.I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.
User:Slowburner77
Trip type: Business
Nice hotel but extremely rude woman on reception
28 Jan 2021
Hotel is basic but clean and well located in middle of town. Unfortunately one staff member in particular was extremely rude and unhelpful. Most likely the manager, totally unwilling to go out of her way to be in helpful at all, a real attitude problem. I would suggest you send her on a course to educate her in the basic customer care.To summarise if you’re looking for service with a smile don’t stay here.Other than that it’s a decent hotel.
User:100Siddharth
Trip type:
Great Location but rest everything poor!
25 Dec 2019
The location is great but rest everything is poor. Bad WiFi, horrible and rude lady at the reception. No glasses in the room. Run down toilets. Beds with no back support. Overall - total waste of money!